I LOVE THIS EGG!!!

The original version from Jolin...

The egg's version by Samwoo... Hehee!! SO CUTE!!!

The Cause of A Great Deal...

Anyway, yesterday was my first day being jobless... Just feel like slacking and doing the things I like. Met up with Dear yesterday since he was off. But before I went to meet him, I was meddling with my new laptop!! Hehee!! Yeah, I've a new laptop as my "christmas present" from my dad! Not really a present lah... was in fact the free gift for the Starhub promo whereby we get a free laptop when we renew our MaxOnline subscription for 28 months by upgrading the plan.

I think the laptop looks quite sleek... I like it!! Too bad we don't have a choice to choose the colour... Coz I prefer the white one as I previously saw the white one at Millenia Walk Harvey Norman...

I was surfing the net awhile ago and found out that people who have signed up on this same promo were fumed when they found out there was a discrepancy between the specifications printed on the computer boxes and those of the actual computers distributed.

According to the article, it states that when consumers got the machines, they found that one part was different from what had been advertised. Promotional materials had promised that the laptops would have an Intel wireless LAN (local area network) adapter to connect to the Internet, but what they got was Broadcom, a different brand.

The boxes containing the computers indicated that a Centrino-based Intel Pro/Wireless LAN adapter was installed. But they had Broadcom wireless LAN adapters inside. According to specifications provided by Intel, computers certified as having Intel Centrino Duo mobile technology must include an Intel PRO/Wireless 3945ABG network connection. The computers issued to StarHub customers did not meet that condition because they did not have the correct wireless LAN adapter installed.

Now I then realized that the wireless LAN adapter installed on my laptop is also Broadcom and not Intel wireless LAN... No wonder these laptops are free for the promo!! Chey!!

Out Of Job Finally...

Hahaha.... The title of this entry sounds as if I am so so soooo happy to be jobless now... Kekeke... Of coz not!! I am just glad that I have finished serving my resignation notice in my company... oh, i meant ex-company now. Hee... Of coz not that I want to be jobless, but I'll need some time to find another one!

No more complaints about having to listen to the dumb customers of the bank and neither do I have to say things to please these idiotic people!!! Yes!! I am so glad that I have finally got myself out of it!!!

But one thing to worry now is that no income will be coming in till I find a new job, in which God knows when... Sigh...

Still pondering if I should go back into the banking line bcoz of the high salary or to move on to some other industry... Then again, although the pay is good in the banking industry... the working environment always seems to be so tense and serious... leading to lots of stress!!! Personally, I prefer to work in a fun and relax environment... but which job would be relaxing??!! Hahaa!!

I have always got this ambition to be able to work in some record companies, such as in their marketing and promo departments, working on the proposal for the launch of whichever celebrities' CDs... that would be interesting!! But I think it's not easy to get into the media and entertainment industry. =(

On the other hand, this could only be another dream job just like how I wished I could grow up to be a singer when I was younger. Only to realize that my voice sux compared to the rest of my classmates in my singing class at Lee Wei Song's School of Music.

Merry Merry Christmas!!!

Finally the day which I have been waiting for has arrived!! On Saturday, the eve of Christmas Eve, Deardear camed to my place and brought me my Christmas presents!! I didn't expect my present to be SO BIG!!!

Deardear bought me a limited edition Puma handbag from Venue Palais Renaissance, an Ed Hardy t-shirt, a Wonderwomen t-shirt from Queen's Couture and a Diesel belt!!! Altogether, there are 4 items!!!!! All wrapped up in a very big black gift box!! Hehee!! Love all the things he bought!!! Must have cost him a bomb!!! HAHAHAA!!

After opening my present, I then told Deardear to search for his present in my room!! Unfortunately, he could not find it even after opening my wardrobe!!! And the present was indeed hidden in my wardrobe!!! Kekeke!!! I bought him a Lego Enzo Ferrari and a G-Star shirt which he spotted... (Thanks to Bernard for the description of the shirt! Heee!! =P)

I thought Christmas Eve for me this year would be one that will be so bored coz my intention was actually to stay at home to countdown to Christmas Day alone as Dear was working...

I unexpectedly received a SMS message from Eileen on yesterday afternoon to ask if I wanted to join her and Kelvin to Wine Network so that I could spend the eve with my Dear as well... Thus, I agreed to go along with them.

I was hoping to let Deardear see me with curly hair when I appear at 'Wine'... I spent almost one entire hour to curl my hair before leaving the house!! Love it!! However, the curls didn't stay on for long... By the time I reached 'Wine', my effort has gone to waste. =(

Headed down to Orchard Road by cab to meet up with Eileen and Kelvin... I was then expecting a heavy jam from the Cairnhill exit of CTE all the way to Orchard. Surprisingly, the roads were not jammed and the journey was smooth.

However, it was really packed with people along Orchard Road area. I arrived at Heeren and made my way to Annex to shop for my heels... one which I have spotted few days ago. Went straight to the shop called MimiMomo@thehereen (also known as Trendy Zone at Far East Plaza) to try on the shoes!! Apparently, I spotted another pair of heels... so I ended up purchasing 2 pairs instead of 1 coz I was undecided!

After that, I went to meet Eileen and Kelvin at Paragon... And then we walked to Eileen's car which was parked at Lido. Think it took us quite some time to reach Lido as the pathway was really crowded with people. Along our way, we even bought 4 bottles of snow sprays so as to spray during the countdown at 'Wine' and 3 Santa Claus hats so that we could be special from the rest. Hahaa!! Then we headed off to Choa Chu Kang to pick Fang up and off we went to Wine Network.

Somehow I felt abit sian to see my Dear working while we were celebrating... Frankly speaking, I don't feel good to see Belinda (Dear's boss) as well... It's like her family and friends were all there at Wine Network celebrating Christmas while the other staffs must sacrifice their Christmas to run the place for her/them!! Worst thing is why a Marketing Executive's job scope will include a waiter's job such as clearing of table???!!! I'm not the only one who feels weird about this... I think if I mention this to anyone, anyone would be just as puzzled!! Shouldn't they draw a line between a waiter and a Marketing Executive??!

Sigh... But then again, Dear is always so nice that he will not mind doing all these things to help the part-timers... but on my end, I see that he has been taken advantage of his kindness by the sibei stingy boss and company!! Arrrgh!!

Anyway, here are the pics taken last night...

Picture taken from Eileen's polaroid camera!!

No Mood For Christmas...

Well, another 3 days would be Christmas Eve but I don't even have the mood for it... Was hoping that I could clear my leave by using it to offset my resignation notice period so that I don't have to work on Christmas Day... Unfortunately, the company did not allow me to do so bcoz they are obviously short of manpower to run the call centre!! Damn!!

Well, accompanied my mum for her christmas shopping along Orchard Road yesterday although I was supposed to be resting at home as I was on MC (but who cares now?). Seeing others choosing and buying presents for their family and friends really makes me envy them as I have always hope that I could celebrate Christmas by attending Christmas gatherings with my friends, relatives and of course with my Dear!!

Looking at the calendar simply makes me sick! I have to work overnight shift tomorrow (22nd Dec), in which Saturday (23rd Dec) was supposedly to be an annual leave taken by me but the company replaced it with an off day. Meaning, I have to work from Friday night till Saturday morning and then spend a partial of my Saturday (23rd Dec) to sleep!! Very well... and that leaves me with only the evening to do whatever I can do!!

That's not all!! Why am I pissed when I am already scheduled for an off on Christmas Eve?? Reason being my Dear needs to work on Christmas Eve when I am off for the day. Don't know if I should blame it on his company for making him to work on that day on a compulsory basis or to blame it on my company for making me work an overnight shift on tomorrow night that caused me to waste away a part of my Saturday which is the only time we have to celebrate Christmas??!! Not to mention Christmas Day itself, both of us have to work lor!!! So tell me... would I still have the mood for Christmas in such a situation??

One of the reasons for quitting my job is bcoz I do not want to work on public holidays, so that I thought I could have more time to spent with Dear! Now that after I have quitted my job, I realized that my Dear's new job requires him to work on public holidays and now he cannot spent time with me!! What can I say about it?? I feel so dumb!! Probably everything was just not meant to be!! If only he could not just rely on this job (that I think is obviously taking advantage of him) and go look for some other jobs that have proper normal working hours!! But I think this can only be a wishful thought... maybe I shall make that my Christmas wish then!!! =S

Enough of my grumbling!! I bet those who have been reading my blog must have been sick of all these... Hee... Bear with me coz I have no choice but to flare it out here.

Anyway, I wish all a Merry Christmas and a Happy New Year!!

I Love Colour Lenses!!!

Have always like wearing colour contact lenses although I have perfect eyesight. Tried it several times and I always feel different after putting them on - My eyeballs definitely look bigger!! Oops!! I meant the iris area! And I felt like a live cartoon or comic character after putting on my sky blue contact lenses! Hahaa!! Can't help but to act cute and take a few snapshots of myself, pretending as if I am some kawaii Japanese gal - those you see on the photocards or photosticker machines!! =P

Okok... Don't vomit!! I know I am not some cutie pie... Too bad then, coz I simply love being a zhi lian kuang (as usual)!!

Actually my intention was to buy those with a darker blue shade but the optical shop that I went to only sells the aqua cool, sky blue and violet ones. So I chose sky blue instead. I tried on the darker blue lenses few years back, think I prefer those as they look a little more natural... Also tried the hazel brown ones before. Probably the next time I will try the grey one!

Love to see myself with coloured eyes!!! Hahaa!! But the only thing I hate about wearing them is the hassle in putting them on and taking them off... coz I hate the feeling of touching my own eyeballs!!! Eeek!! It always takes me a long time to put them on and removing them. Kekeke!!

My Celebrity Look-alikes

I was reading Cornfucius' blog just now, came across his entry on "My Celebrity Look-alikes" so I became curious and visited MyHeritage website to explore and try it out myself. Hehee!!...

Heh-hey!! I was kinda surprised and happy that Jolin turned out to be one of my look-alikes! Yeah!! (^~^)V

But I think it is not very accurate lor... Went to check out other pictures on Ueto Aya's webpages coz I don't even know who she is... I don't think my look resembles hers at all!! Haa!! Oh well... but then again why bother?? It's just for the fun of it!! =D

Fucking Bitch!!!

I swear I've got to blog about this the first thing I reached home!!! Let's see... I just did a search on the customer service provided by DHL, every article seems to be writing good things about them! Yesh, let me be the first to tell you the bad side of them... No doubt their services rendered are good but their employee sux!!! Note that I use the word "employee" - I am only referring to one employee but I guessed this employee should be considered as one of the top management people in their company - Director!!

Yes, a big fuck with a nasty heart!!

A super nasty director called in to my bank and make nasty remarks on my service, just bcoz we do not treat her like a queen like how she is being treated by the DHL call centre agents! As stated on one of the articles written on DHL in Springs website, "To emphasize the importance of customers, the customer service department has developed an empowerment organisation chart where customer is considered KING and customer service employees are empowered to ensure customers satisfaction."

I regret to tell her that I'm sorry but different organizations function differently, so do not expect us to function like DHL and treat you like a queen!! She jolly well knows that her company's call centre provides good customer service, but that does not mean that she needs to call in to other organization's call centre to prove her customer service knowledge to other call centre agents who may not be as competent or versatile as theirs. Come on, every company trains their staffs differently!!

She called in to enquire on our bank's housing loan. As a usual practice, I would inform the customer that housing loan enquires are handled by our housing loan specialist. Before I could proceed further, she went to ask why can't I service her enquiry when on the brochure states that she could call our 24 hours hotline to enquire on our bank's product. Then she went on to asked if I have undergone basis training on my bank's products and services. Told her yes but she continued to ask why then can't I answer her questions. So I told her that this is bcoz we have housing loan specialists who are trained specifically in that area to service our customer. She was not satisfied with my reply and asked if I could answer generic questions. I said I could provide her with information as long as it is within my scope of understanding. She then find fault to say that I am not competent in product knowledge and said that she wants to speak to my supervisor.

Ok, so I put her on hold while I seek my supervisor's help, relating the story to my supervisor took a few mins and then I went back to retrieve her call. She said that I put hold on hold for too long!! And started saying very nasty things in regards to my service issue and also things which I think are considered as personal attacks!! Well, I did apologized when I know that I wasn't competent in my product knowledge, apologized for putting her on hold and even when she kept saying nasty things about my service!! She said that I should not just keep apologizing but I must make the customer happy, instead I am making her getting more and more angry... FUCK YOU!! DO YOU THINK I REALLY WANNA APOLOGISE TO YOU?? I HAVE NO CHOICE BUT BCOZ THE CALL IS RECORDED!! WELL, IF I COULD I WOULD HAVE FLARED UP AND JUST HUNG UP YOUR CALL!!! DO YOU THINK I WOULD STILL WANNA HOLD ON TO LISTEN TO YOUR BLOODY LECTURING!!!

That's not all!! She went on to ask on my supervisor's name and surname... and asked when would my supervisor be able to call her back. Unfortunately I forgot my supervisor's surname and took about 5-10secs to search for her surname in my email, and she also picked on this to comment on me saying that I don't even know my supervisor's surname... HEY, WE ALL HAVE A UNIQUE NAME IN A CALL CENTRE, SINCE SHE OWNS A CALL CENTRE DOESN'T SHE KNOW THAT?? THEN WHY IS THERE A NEED FOR US TO REMEMBER OUR COLLEAGUES' SURNAME???

As she was scolding me, going on and on and on... I kept quiet all the way. I didn't want or feel like saying anything to prevent her from finding further faults with me! She then asked why am I keeping so quiet? I told her yes I am listening. But again, she said that I do not seems to be listening to her as she thought the line was cut off!! Well, since apologizing doesn't help either so why should I bother?? So I just gave her a cold reply. (HAHAAA!! She complaint about this to my supervisor later as well!! And I had a good laugh about it!!)

She disappointedly instructed me to get my supervisor to call her. I asked when would be her preferred time for my supervisor to call her back since it was near to 12am. She demanded for her call within the next 5 mins and purposely asked if this can be done. I paused and said I would need to check with her first. She then again pointed that I should not have asked a customer questions when I cannot comply to her request!! And said that I am irritating her again! YES YES YES, STOP ACTING LIKE YOU ARE A GENIUS IN CUSTOMER SERVICE!!! She then asked again, when can she expect a call from my supervisor? I told her within the next 30 mins, she said ok but asked for my supervisor's direct line. As we are not allowed to give customer's our direct line, I told her that we do not have direct lines. She then told me that she knows that the supervisors have direct lines bcoz she owns a call centre too (SO WHAT???). She insisted for my supervisor's direct no., so I told her I would need to seek my supervisor's approval to provide her with a direct no. She then commented that I have no integrity, bcoz at first I told her that we do not have a direct line but later said that I need to seek approval in order to give her my supervisor's direct no.

So I went on to ask for her name and contact no. as well as her IC no. for verification purpose. She said she has already keyed in her IC into the phone system and she believes that her info would have pop up on screen, thus she refused to say it again. Told her no, I do not see any details (although I do see it but according to our practice we are supposed to say that we do not see the details) but she insisted that there should be details appearing on screen, boasting that she owns a call centre again!!

I think this kind of people are just show-offs and wanna boast about their status, kept reminding others about how well she knows how a call centre runs, then expect other call centres to work like her company's and then comment on how bad other organisation's service was rendered to her!! STOP FINDING FAULT AND BULLYING OTHERS BASED ON YOUR CALL CENTRE KNOWLEDGE!!! TRY WORKING IN MY BANK THEN!! The main reason that she is finding fault is simply bcoz she is not getting the information she wants in the way she expected it to be! And why is this so??? BCOZ WE DO NOT TREAT CUSTOMERS AS KING OR QUEEN SO AS TO SATISFY THEM AND THEN EARN THEIR MONEY!! WE HAVE OUR PRINCIPLES!!! HAHAA!!

THIS IS TO YOU, FUCKING BITCH!! WHO DO YOU THINK YOU ARE?? AND WHY MUST I SHOW MY PASSION IN SERVICING YOU WHEN YOU TALKED TO ME WITH YOUR FUCKING DAMN ATTITUDE?? FURTHERMORE, DO YOU THINK I CARE ABOUT HOW YOU FEEL?? BLAME ME FOR SAYING SORRY TOO MANY TIMES AND BLAME ME FOR KEEPING QUIET WHEN I TRY NOT TO SAY THINGS FOR YOU TO FIND FAULT WITH... WHAT DO YOU EXPECT ME TO DO THEN?? AND WHAT'S MORE?? WENT ON TO ASK HOW LONG I HAVE BEEN IN THIS JOB, SAYING THAT I AM NOT GOOD IN PLEASING A CUSTOMER INSTEAD MAKING AN IRRITATED CUSTOMER EVEN MORE IRRITATED, SAYING THINGS LIKE I AM NOT PASSIONATE IN MY JOB AND I SHOULD NOT WORK DURING NIGHT HOURS WHEN I DO NOT HAVE THE SKILLS TO HANDLE CUSTOMERS AT NIGHT...ETC... ETC.. THE LIST CAN GO ON AND ON, BUT I JUST WANNA FUCKING TELL YOU MS C.H., IF I HAD THE CHOICE, I WOULD HAVE TOLD YOU TO SHUT THE FUCK UP!!! DO YOU THINK I CARE SO MUCH?? DO YOU THINK I HAVE A CHOICE TO NOT WORK AT NIGHT?? WHO DO YOU THINK YOU ARE TELLING ME ALL THESE??? GO AHEAD AND MAKE COMPLAINTS ABOUT ME TO THE TOP MANAGEMENT ALL YOU WANT TO!!! IN ANY CASE, I'VE QUIT SO WHO CARES?? HA HA HAHAHAA!! JUST BLAME IT ON YOUR LUCK FOR HAVING YOUR CALL ROUTED TO ME, SOMEONE WHO DOESN'T REALLY BOTHER ABOUT HER JOB ANYMORE!!! TOO BAD!!!

I just wanna blog about this fucking bitch's bad character so that people from her company can beware of her and others would know of such a bloody asshole existing on earth!!

Entering A New Phase Of Life

I was on leave on Saturday, off on Sunday and Monday... should be happy that I am not working for 3 days but somehow I am experiencing abit of sadness inside me.

However, I don't think it is very appropriate to show it out though bcoz it's definitely a good thing that Deardear has found his full-time job. One thing bad is that he is no longer free to accompany me on every single day that I am not working now!

Today (Monday) will be his first day of work as a full-time executive... His working hours are between 1pm to 8pm on a 5-days work week but having to work on some or I think most weekends, public holiday eves and public holidays... =(

I am now entering another phase of life, in which time is needed to make myself get used to this new lifestyle - a lifestyle which has lesser time to spend with Deardear! Now this leads to the another problem that is related to my previous blog entry - If I were to continue my current job working shift hours, would I be able to meet him when both our off days do not synchronise with each other?? And if I were to quit my current job and look for an office-hour job, would he be free to accompany me on weekends since he may need to work on weekends too?? Now I am getting abit lost and dunno how to switch my lifestyle to suit his, neither could he switch his to suit mine bcoz his full-time working hours are not as flexible as his previous part-time hours.

His working hours seems quite uncertain now and I think I am getting a little affected by it bcoz I am so used to the way he always planned his part-time work schedule to suit mine all these while. How I wish both of us are actually working office hours from Monday to Friday instead... then we will not have this problem.

In any case, wish my Deardear all the best in his new job!! =)

Now The Question: To Quit Or To Request For Transfer?

2 days ago, I've decided to approach T to help me in uplifting customer's account although I could approach any other supervisors around. Was thinking that there's no point to ignore him further - no matter what he's a supervisor, so that will be to my disadvantage as I will still need him to help me in solving certain customer's issue... And also, I have to work another 2 overnight shifts with him, so it's not very nice to remain cold to him when somehow or rather I need his assistance.

In any case, I chose to speak to him like nothing happened and then he then spoke to me like nothing happened too... but in fact, I think nothing really happen in the first place mah!! Maybe it was just the sensitive me thinking that he ignored me bcoz of the sms I msged him previously.

Was scheduled to go for my dinner with Claryse and January at 4pm 2days ago, and with Joanne at 5pm yesterday. Can you imagine going for your dinner at 4pm when we start work at 2pm?? I think it's more like eating super late lunch!!

While we were walking back to the office from Koufu after our super late lunch, January was asking about the effectiveness of having the VOE thingy... All of a sudden, we saw our director at the money changer about 1 metre away from us... Hahaa!! The 3 of us immediately kept quiet for a moment!! That was so silly!! Wondered if our director heard us?? Hope not!!

Yesterday, T also joined Joanne and I for dinner! He then told me that they cannot use my untaken leave and off-in-lieu to offset my notice period and that they will compensate me in monetary terms!!! That means I need to work on Christmas day!!! Irritating!!! We were then talking over dinner about the difference in times when the very early batch of colleagues could stay with the department for 3-4 years while now the newer batches would leave within a very short timeframe...

Then the conversation led to people leaving the company and then finding a job in another bank and then promoting and getting a higher salary than those who continued to stay in the current department... Also some have requested for transfer to another departments...

So I just casually asked if I could request for a transfer without fulfilling the 2 years tenure with the company. Apparently he said yes. He then said it's still not too late to request for a transfer as my resignation letter is still with him! And said that he can show me where to view the job vacancies through the intranet.

While I was working last night around 10plus when the board was red... He suddenly asked why I didn't refill my tumbler and asked me to go refill water with him... I sensed that he must have a motive in asking me to go refill water with him coz that was so rare and furthermore the board was red, SO RED!! On normal case, how could he ask me to log out when the board is so red??!

Ok, so I went with him... He then said L (not the one from the movie "death note" k. Hahaa!!), my head of department, wants to speak to me today... I figured he must have told her that I asked on transfer and so I asked him why she wanted to speak to me. Yes and I was right! He told me to go home and think about whether I want to transfer to which field... However, if I want to request for a transfer, I might need to stay in my current department till January or February next year!! Anyway, I will need to see what L have to say then.

Have been pondering about the question since last night till now and still I have no conclusion. Today he even sms to remind me to call L. But when I called her she wasn't around. So I guessed I have the weekend to think about it.

I feel so lethargic now... still need to work overnight shift again tonight! I think I am going to complain about having to work on overnight shifts for the next few weeks!! Bear with me... Hehee...

Counting Down...

I have tendered my resignation to one of my supervisors tonight. Having a mixed feeling - glad to say goodbye to weekend work and night shifts in another month's time... yet hoping that I will not regret submitting my resignation as I heard that my department may eventually be reducing the various shift hours to only the 2 to 11pm shift.

Then again, it's too late to regret now though... Everytime the question "Will I regret it?" appears on my mind, I would need to think of all the bad things and experiences to support that my decision to leave is right (hopefully it is really right)!!...

Last day of work would be on 23rd December 2006, in which I will be working an overnight shift with Charmaine on my last day of work.

Went to a marketing firm for an interview 2 days ago... Apparently, the interviewer told me that there's a high possibility that they will be hiring me. However, I told them that I need to consider due to the 5.5 work week and that I have to let them know of my decision by tomorrow (Wednesday). Till now, I am still unsure as usual!! Like my mother said, I will eventually complain to her abt having to wake up early to go to work on Saturdays so it is better that I do not take up the job offer. However, I think I kinda like the jobscope and that they could pay me more than 2k... so I'm afriad that if I reject it, I might not be able to find another one I like yet pays me well... Sigh, why must it be on 5.5 days work week???

Ok, I know I am choosy!! But I can't help it... It's the fickle-minded me lor, I want the best of both worlds!!! Hee!!

T, another of my shift supervisor, did not talk to me today!! Not at all... unlike the other day when he kept teasing me about my gastric... Wondering if he is guilty about the change in schedule, in which I'm very unhappy with him and that he knew it bcoz I confronted him by sms last Saturday.

In any case, I just wonder why things always happen so unfairly to me!! - No one else gets a overnight shift before their leave except me... I need to give up my off-in-lieu (which was initially granted) to grant others to reinstate their leaves!! Others could request to reinstate their annual leaves within the same month when their leaves were removed or replaced by their off days, while I need to carry forward mine to the next year when the same thing happened to me!!

When I smsed T to ask him why he removed my off-in-lieu that was initially given, he said that it was to accomodate to the other 23 of my colleagues and that my off-in-lieu would be scheduled when situation allows. What kind of reply is this??!! He is obviously being bias!! Why not reschedule the other's shift to accomodate to me then? Why must I carry forward my leaves to the next year so as to accomodate to the others and not work it the other way round for me?? Like I say, I juz feel that I am always treated unfairly!! or should I say that I am suay all the time??

Need to work 2 hours of compulsory overtime for this and next week again... Sianz!! Work OT also cannot claim... wasting my time!! Furthermore, they changed our shift hours from the 5pm to 1am shift to the 2pm to 11pm shift for this week... And I need to stay till 12am to serve my overtime. =(

All these make me feel that my decision to leave the job is a right choice again!! Hahaa!! Hoping that 23rd December 2006 will arrive faster!!! But kinda sad that I will not be able to work together with colleagues like Charmaine, Claryse, Rach, Zac, etc. very soon. Sad to say, just when I have grown to enjoy their company at work now, I need to leave them soon too...

Unwritten Rules

I didn't know that there could be such things called unwritten rules in a workplace!!!

Just gotten my December schedule yesterday, the original copy shows that I only need to work 3 overnight shifts for the following 3 weeks, which is about the same as the rest of my colleagues...

Expectedly, the leave which I have blocked on the 27 November has been replaced by my off day... As I want and need to clear all my leaves before my 6 months contract ends, I walked over to the supervisor in charge of annual leaves to clarify with her on why didn't they replace another leave day for me since my leave has been replaced by an off day. She then told me that I have to carry forward my remaining untaken leaves to the next year!! WTF!!!

Last month, the scheduler did the same thing to my leave and was told by that same supervisor that she can inform the scheduler to let me clear my leave on the following day. Now she backed out on her words!!!!!!

I am not the only one who has been affected, but this has happened to me twice since they replaced my leave with off and then make me re-block it on another day and now they replaced it again with my off, telling us to carry forward our leaves to January!! So what if the leave quota is full, we are entitled to our annual leaves... In the dictionary, entitled means we are given the right by law!! Furthermore, we have already given the company ample notice beforehand on which days we want to block our leaves... and the supervisor has already given their approval and confirmation on our request... Now at the last minute, they just say carry forward and we must do as we were told!! WTF!!! Damn bloody assholes!!! They are not even giving us a choice!!

That is not all!! 5 minutes after looking at my schedule, I was called over my another supervisor to inform that they would need to change my schedule... And so they handle me (And yes, I am the only one!!) another copy of my December schedule with changes made, showing that I need to work 2 consecutive overnight shifts in a week!!!

Just bcoz I was on MC last Saturday and that this guy actually took over me to work for my overnight shift (in which I was not even informed that I cannot take MC for my overnight shift), I have to exchange one of my off-in-lieu (on a Saturday somemore) with that person's overnight shift, so called to be fair to him. But in the first place, I was never being informed on this previously. Neither did they tell me about the exchange when I went back to work after my MC... I think it's just up to the supervisors to make changes to the schedule based on likings and prejudice!!! Too bad, I can only blame it that I am new and so can be bullied bcoz I have no say in making decision or defending myself!!

And the reason made known to me now is that "It is an unwritten rule that we cannot take MC for night shifts!!!" -- Ya right!! Fuck the person who came up with this rule!!! This is just RUBBISH!!!!

If there's an unwritten rule, why aren't we informed about it?? Why wait till that guy who took over my shift to grumble about his own schedule, then they decide to make changes to my schedule to make him happy?? Why wasn't the exchange made on the original copy instead if there is such an unwritten rule existing??!

If they did the exchange to be fair to him, so who should be fair to me then?? I was on MC that's why I could not go to work... Not that I want to, but on the MC - it states clearly that I am not fit for duty from 17 to 18 November inclusive!!! Is that my fault?? In fact, I did not even ask that guy to take over me in the first place, who asked him to ge kiang?!! So if I were to exchange my shift with him, are they going to return me another day of medical leave?? Obviously not!! So why should I pay back an additional day of overnight shift??

It was this job that caused me to suffer from gastric - I was sick and needed to be on MC yet they can come up with such a ridiculous rule that does not allow employees to go on MC even when they are sick!! And when we have broke the rule unknowingly, this is the treatment we get from the management!! FUCK UP!!!

That's it... I'm quitting!! I had enough and cannot tolerate further!!! I should be tendering my resignation tonight (working overnight shift again)!! They better return me my untaken leaves and off-in-lieu by offsetting them against my 1 month's notice or compensate me in monetary terms!!!

*ANGRY!!!!!!* :<

Work Phobia...

I was on MC again today... The same thing happened at work last night... The call volume was unexpectedly high yesterday since I started work from 5pm till about 12plus at night... I had no time to eat, my 15mins break was partially taken up by a complaint call, had to do follow-ups on behalf of a colleague and call-backs (happened to be a complaint customer) given by my supervisor... I don't have time to do my own follow-ups which has been pending since the day I was supposed to be back at work after my block leave! I don't even have the time to clear my emails (which caused much irritation as I cannot send out my mails bcoz of that)!! I don't have time to take a rest and again, no time to eat my dinner... And supervisors kept rushing me to log in to answer calls when I was still unfinished with my paper work or keying in notes for the previous call!!!

You know how stressful and frustrating it is when I have so many things left undone yet I have to remember what I need to do for each call that I have answered... and eventually these tasks start accumulating when the calls keep coming in and I have to answer them without stopping to finish the undone tasks??!! And it is even more frustrating when I tried relating this situation to my parents to explain how busy and little time I have for myself to eat my dinner but everyone just kept telling me that I should blame myself for not planning my time properly, and not eating when I am supposed to eat... The thing is only people who are working in the same stressful environment as me would understand how little time we have for eating when the call volume is high!!! All I need is just some understanding!! And yes, I cannot take stress... so why can't they be more understanding and not blame everything on me!!

STRESS FROM WORK + STRESS FROM HOME = SUPER DUPER STRESSSSSSSSSSSSSS!!!!!!!!!!!!

Till about 9.30pm, I told myself that I have to eat something and thus ate a few spoon full of my dinner. I was so afriad that my gastric would happen again, therefore I even brought my mother's home-made food to work... Unfortunately, I was already having a headache when I ate my food... At about 11pm, I was already feeling a little soft tired with body aches... I felt like going home but I was afriad that my supervisors might not like it and that I do not want to make my trip to the doctor as I was feeling really unwell and wanted to go straight home to rest (if I were to leave early by only a few hours, I would still have to produce MC so rather not), so I decided to stay till the end of my shifts at 1am. Eventually after answering to all the calls with similar interest charge and late charge waiver requests, it kind of made my headache worst. At about 12plus I started feeling warm and cold at times... I knew it was coming... Went to the toilet to puke... Burp for the first time, and then vomitted the foamy transparent liquid which tasted so damn bitter!!!

I came back to my workstation and told my night shift colleague seated next to me that I am not feeling well, she then told me to log out and stop answering calls. Anyway, I was then feeling too restless and giddy to answer more calls, so I unofficially logged out even though the board was still red (as in the call volume was still very high)...

I felt as if my whole body has no strength and cannot even walk straight... Suddenly that uncomfortable feeling came again and I had to move slowly to the toilet to puke again... this time I vomitted the rice which I have eaten earlier on... and more... The similar bitter taste stayed in my mouth... Yucks!!

By then it was 1am, I could have knocked off yet I cannot go as I have unfinished follow-ups to do... I still need to clear my mails in order to send an email to the customer's personal banker as the stupid customer demanded that I get someone to resolve his problem and call him back by noon on the next day!!

Luckily, my colleague was kind enough to help me with the clearing of my mails and even took over my follow-ups as she was working overnight shift. Meanwhile, I called Deardear to come and pick me as I was afraid that I cannot manage to go home myself... Sorry for troubling him to come all the way to my office by cab to accompany me home!!

Felt a little better after vomitting though, and really pampered and well taken care by him once he was by my side!!! Especially when he helped me to wash up my ricebox with the food left uneaten, fed me to drink the 3-in1 nestum while I rest in bed and even waited for me to finish showering so that I could go to bed then he went back home!! It was almost 3am then!! So sweet of him!!! =)

Anyway, I went to see the doctor today... He said that I need to take the gastric medicine for another few days... And in order to prevent my gastric from happening, I must try not to be too stress and must take my meals on time!! Ya right... I think it's quite hard for me to fulfil these 2 things...

In fact, I have a phobia to go back to work now as I am afraid that this same sickness will occur again. I really hope that the call volume will not be so high when I go back to work.

Do You Wanna Dance??

Anyway, I was surfing YouTube today since I am on MC and had to stay home to rest... Suddenly thought of searching for the scenes in the movie "Step Up" as I like that movie alot after watching it last week!!

For those who have seen the movie should like it too... especially if you like to dance or see others dance!! I think some soundtracks in the show are quite nice too!!

People who have not watch the movie and are intending to watch it, you might want to leave this page now... just in case you wanna find out the ending by watching the movie yourself.

As for those who have watched it before... Here's the 2 dance scenes:

My Gastric Is Getting Worst!

Could not sleep again last night due to the pain caused by gastric around my abdominal area and cramps in my tummy...

Went to see another doctor this morning and was given another 2 days MC. Good that I don't have to go to work but not so good that this gastric pain is getting from bad to worst and I'm starting to worry that the acidic gastric juice in my stomach would bite the wall of my stomach and lead to a stomach ulcer... coz this was exactly what had happened to my dad almost 20 years ago and he actually had an operation on his stomach, leaving a very big and long scar on his abdominal area...

When my parent knew of my gastric problem today, they actually lectured me for not taking proper meals and reminded me about what my dad went through previously again and again...

In my mind I was thinking: "Do you think I want this to happen to myself??!"

However, they don't seems to understand the situation that I am in now... it's all bcoz of the shift hours thingy which is causing me not to have sufficient time for proper meals and not that I don't want to eat lor!!! Sigh... I even tried to explain to them that I only have 15 mins break and sometimes not even 15mins if so happened that a long-winded customer calls in just before my 15 mins break. But my dad kept telling me that I can don't answer the call and eat my food first... They just don't get it!! Arrgh!

I'm thinking if I should really quit my job since it is affecting my health now... In fact, I am quite scared that I would really become like my father if I continue to eat my meals irregularly.

Down With Gastric Flu??

Just as I have posted about how the irregular meals have affected me earlier... I am down with gastric flu last night and today!

Went to work as usual yesterday eventhough I woke up feeling a little nauseous... also agreed to go to the office 1 hour earlier to do the Voices of Employee Survey for my company.

At first, I still felt alright... but after the first call I took, I immediately felt damn stressed up!! The lady called in to asked on the bank charges for depositing a USD cheque into her USD account in Singapore. I advised her accordingly as per the charges stated in the pricing guide, but she insisted for me to do a conversion of the charges into USD for her and kept challenging me by asking if I am sure about it bcoz I sounded unsure myself... She even asked for my name before she hung up the call... Guessed she might want to lodge a complaint on my bad service as I was not proficient in my product knowledge!!

I hate to answer questions on the charges for foreign cheques deposit and remittances due to the differences in scenarios such as whether the deposit or remittance would involve foreign currencies... Everytime I got to answer such queries, I would curse and swear while putting the customer on hold!! Haa!!

Somehow, I seems to be quite suay yesterday as all the calls I got were mostly so complicated and needed me to think alot... Also might be due to the lapse in memory after going back to work from the 10 days break.

Anyway, soon my head became more and more heavy and the pain was kinda unbearable, then my stomach starts to feel empty and started aching again... but this time I felt like vomitting... Yet everytime I wanted to vomit, I would either cough or burp out alot of air...

Told one of my sup that I wanted to leave earlier... He said I could leave earlier but still, I need to provide a MC for last night, if not it will be considered as an urgent leave taken. He then hurried me to go off since he knew that I was not feeling well.

Left the office at around 10pm but waited for the cab for quite awhile as there was no cab at the taxi stand during that time... all the cabs waiting there were on call!!

By the time I boarded a cab, it was like 10.30pm... And I headed straight to the 24 hours clinic immediately... Reached the clinic at almost 11pm. Apparently, there were still quite a lot of people waiting in the clinic and I had to wait for another 4 more patients before my turn. I then called up my parents to inform them that I am at the clinic... and they actually walked over to fetch me as I told them that I felt really giddy and kept wanting to vomit.

After seeing the doctor, the doctor did not say much but gave me some tablets for my headache, gastric and vomit and also a MC for last night and today. I vomitted some kind of foam immediately after leaving the clinic!! Luckily my parents came down to pick me and we boarded a cab home even though my block is just located some distant across the road from the clinic.

The cab driver only charged us $2 for that ride!! Ahahaa!! Coz my mum told him that I was not feeling well... and he said "Oh, poor girl!!..." Kekeke...

I think the medicines that the clinic gave me are not working!! I felt nauseous the whole night even after taking them... and my headache became worst till I can't sleep.

Even now, I am still having a headache... though not as serious as last night but a mild one... However, I hate this feeling coz my head feels so so heavy!!! =(

Working Shift Hours At Our Own Risks...

I think my job has started affecting my health by giving me gastric pain whenever I eat my meals too late...

Previously, I always thought that I would never or seldom experience gastric pain as I was able to skip a whole day's meal without eating and spent the whole day shopping... (Not everytime la, this only happened once or twice in a long long time) Yesterday, I ate my breakfast/lunch and left the house to go for my eyebrows trimming appointment at iNuovi and also went to trim my fringe at Reds... After that I continued to shop around in town till 7plus when my stomach started giving me that aching feeling, as if it's warning me to feed it with food!!

It was the same aching feeling I got when working on the last 5pm to 2am shift (the night before I went on leave)... Was scheduled to go for my 15mins break at 8.15pm, however I missed my break bcoz unfortunately, a STUPID customer called in and asked for me to do so many things, thus causing the call time to overlapse into my break time!!!

Thus, I only had time to eat my food during the every 1-3 minutes intervals between each incoming call... Then, I don't know why the calls suddenly started coming in so fast one after another that I don't even have the time to scoop up my rice from my lunchbox, not to mention putting the food into my mouth and chewing it!!!

Calls came flooding into our phone systems non-stop, starting from 8plus until about 12.30am continuously and I had to answer to the customer's queries with an empty stomach! Yet some stupid customers calls in to shout at us or command us to do things for them as if we were their slaves!!! Sometimes, it really makes me wonder why must these people call in at such a late time... don't they need to sleep??! ASSHOLES!!!

In the end, I only started eating my super cold Nasi Lemak around 1am.

Anyway, it seems that this gastric pain has happened a few times frequently. Either that, or I will get hungry very easily nowadays. I hope it is not going to affect me permanently. But I doubt so, bcoz as long as I am still working in this current job, it will definitely affect me due the daily irregular meal timings. Probably this is one of the consequence for working shift hours!!

A 2-Hours Trip to Sentosa

Dear and I were supposed to go to the beach at Sentosa today to suntan... However, I received a call from Dear in the morning to inform about sucky weather and therefore we were unable to proceed with our plan.

I then went back to sleep till about 2pm... Hehee... After I woke up, I immediately called Dear to ask on what our plan would be for today. He then said that he wants to go to Queensway to re-string his tennis racket.

Met him around 4 plus (supposed to meet at 3.30pm but I was late as usual) at Queensway Shopping Centre... and we ate katong laksa for lunch. Dear also ordered a drink called 'Ice Almond Teh' which tasted powdery!! Think it's bcoz of the almond powder that was added into the drink.

Well, since we have no other plans or places to go after that, so we took a bus to Harbourfront as Dear's sis was going to treat us for dinner at 7pm at the Sushi Tei restuarant in VivoCity.

The bus ride to Harbourfront was only about 10 mins... I then suggested going to Sentosa for fun since we had the time and that entrance is free!!! Furthermore, Dear wanted to go and renew his Islander membership, thus off we went and hop onto the Sentosa bus.

When we arrived at the visitor's arrival centre, Dear went to renew his membership... After that we didn't know where to go and which bus line to take. Hahaa!! In the end, I then suggested going to take a walk at the Imbiah Lookout area. So of coz we took the same blue line which we used to take to the beach interchange, but to alight at the Imbiah Lookout bus-stop this time.

We felt like tourists!! Ahahaa!! No lah... act like tourists!! Kekeke... Well, there's Subway, Coffee Bean and a Skybar. The place quite nice but the Skybar only opens till 9pm. Dear was still thinking if going there to chill next time, too bad they close so early!

We then took a walk around that area and even shopped in the souvenir shop. After that, we also sat down at Coffee Bean for awhile. When Dear was waiting to collect his Blackforest Ultimate from the counter, I was sitting at the table alone... Suddenly a very big female peacock came super close to me as there was food under the table that I was sitting at. It gave me a shock that I almost wanted to take the racket on the table to hit it!!! Luckily the peacock went away after that. Haha... Then the ang mohs sitting at 2 tables away from me looked at me and erm chio!! So paiseh... =S

Then what's next?? Actually I wanted to take a ride on the Carlsberg Sky Tower but Deardear prefers to take the Cable Car, so we went to the Cable Car ticket booth to ask on the price of the ride. Actual price was about $10plus per adult but islanders got discount!!! So Dear paid only $14 for 2 persons - $7 per adult instead!! Good to be an Islander!! Hehee!!

Okie, our Cable Car ride begins here...

After we hopped onto a yellow cable car no. 32, this was what happened during the whole trip...

Nothing else but photo taking all the way lah!!! Duhh!! KEKEKEKEKE!!!

10-12 mins later, the ride ended after travelling from Sentosa to Mount Faber and back to Harbourfront, but I was still not done with my photo taking... I continued snapping after alighting from the Cable Car... Even when we were taking the lift down from the Cable Car Tower, I was still trying to snap a pic of the scenery outside!!

Too bad my digital camera has ran out of battery then... Photos were taken with my V3 handphone, therefore the quality sucks!! =(

Anyway, that was so exciting!! Hope to try the Cable Car Dining one day! Hee!!

Free and Bored...

I'm glad to say that I could finally take a short break from all the customers' scoldings and fucking unreasonable attitudes!!! Yes, I am on a 9 days leave since yesterday till 14 Nov!! Yeah!!!

I would like to thanks Charmaine for assisting and even taking care of my follow-up which wasn't even passed to her to handle in the first place! And even asking me not to think about work during my leave! Thanks gal!!

Actually, I should be happy that I'm not working but I suddenly feel really bored and has nothing to do... Seems like I am idling and wasting away this one week's leave!! But at least I do not have to listen to all those stupid customers' grumbling!!

Was thinking of where to chill last night but everywhere seems boring in Singapore!!! We ended up going home even before 12am when I think the night is still young loh!! Hahaa!! Maybe it's just me lah... What's 12am to me now when I have to work till 1 or 2am almost every night or even through the night...

Thought of going on a short trip to Bangkok with Dear (hopefully with the rest of my uni friends) but it was really hard to come to a conclusion due to the difficulties in coordinating with one and another's individual leave schedule, especially within such a short timeframe. Furthermore, we were unable to get a cheap and good rate from the budget airlines during the last few weeks. Sigh...

In fact, I was also hoping to organize a Chalet BBQ session over this weekend but all the chalets are already fully booked!!! Damn!! My last alternative was to organise a steamboat session at one person's house, then I think not everyone can make it too... simply bcoz everything is just too last minute!!! Arrgghhh!!!

How about meeting up one of these days to eat Ma La Steamboat at Liang Seah Street or Joaquim Steamboat at Suntec?? I have cravings for that!! Hey Eileen, you don't mind right??! Hahaa!!

Hope that the weather will be sunny tomorrow as Dear and I have planned to go to the beach!! Then again, I doubt so since it has been raining today and during the last few days... The weather suxs during November/December as it has always been a rainy season.


Finally bought a genuine pair of Birkies yesterday that costs $129 to replace my "Bangkenstock" which gave way while I was working 2 weeks ago. Later when Dear and I came across this stall that is selling those fake or imitations at $19 along Orchard Road, I somehow felt that I should not have wasted my money on buying the real one and should have just bought the imitations instead!! Okok, I am giam siap can?! Kekeke... Nah, that's bcoz I spotted a plain pink pair at the stall that is selling the imitation ones and the genuine one that I've bought has got designs on it. Have an urge to buy another pair even though it's fake. Anyway, I have been wearing fake Birkies all along since I bought my first "Bangkenstock" in Bangkok last year and they lasted me 1 year plus wor!!

Well, let's see if the urge cames back to me after a few days... If yes, I might go back to the stall and buy the pink colour pair since no harm having another pair... If not, then probably it's just a moment of temptation by the pink colour. Hehee!!

A Tribute To An-ne

I was woken up by a missed call in the morning on 4th November 2006. After clicking to the missed call screen on my phone, realized it was Teck Guan who called me... I was then wondering why a sudden call from him... The next thing I saw was a message from Sulynn to inform me of An-ne's sudden death...

An-ne Teo, my poly classmate and project-mate has passed away on 4th November 2006. The news was so sudden when I received the sms message... Immediately I call Teck Guan back to ask on what had happened.

I was told that An-ne passed out all of a sudden at the car park near her void-deck after going out with her friends on Friday night. And her sis was unable to wake up then, and so she was sent to the hospital. The next thing they knew is that the doctor has announced her dead.

A friend of mine is gone just like that... Thinking back to the days we used to share in school, I remember her to be a very cheerful and funny gal. She likes to act as ah lian and enjoys going clubbing. We all knew that she did not have a very good health as she used to suffer from hypertension but still she continued smoking!! She used to be a very blur gal too, who often lost her way before and after meeting us for outings. She was so blur that when we did our projects with her, we find her irritating and treated her as a free-rider for not doing her work correctly bcoz Teck Guan, Jasmine and I always had to re-do her part of report writing for her!! (Abit like PL) Back then, we even went to the extent to report that incident to our lecturer-in-charge. Later I did feel bad as she doesn't even blame us for reporting her and asking her to leave the group. Despite all the unhappiness we brought to her, she still treated us as friends. Every now and then, she even sent me cute smses just to keep in touch. But I always did not reply back... Sigh... it's too late for me to even say a word of sorry to her now. =S

It's always like that... we always regret things only after the person is no longer around... which reminds me for not spending time with my grandma when she was very ill then but only regret for not doing so after she left us.

In fact, between 4 to 5am on 4th November, I was still awake surfing the net as I am not used to sleeping early now... All of a sudden, I felt a very mild cool breeze which blew towards my direction. My immediate reaction was to look at my windows and then my fan - my windows were all closed and my fan was blowing towards the direction behind me... sooo... where did the cool breeze came from?? I told myself that it could have been blown in from my balcony.

On the next morning when I found out on An-ne's death... I started to think otherwise about the cool breeze... Could it be her who had came to bid farewell to me??

Well, even if it was... I just wanna say sorry for the past happenings and goodbye. We will always remember you...

It Was Such A Boring Night...

My first time working on night shift was so damn boring... It's good that there were fewer calls at night but like I said, I was scheduled to work with 2 guys... no common topic!! One of the guys was alright, quite humourous... Still I simply cannot click with that supervisor (the one I mentioned in my previous entry before the last one)!

Know what? I was sitting just diagonally away from him and I heard him telling one of our female colleagues (another one who is quite close to him) not to leave the office so early and asked her to stay longer to accompany him. So that gal asked why. He told her that he is scared that he will be raped. The gal then asked: "By who?" He told her to refer to the schedule to see who he is working night shift with! And gave the sarcastic look on his face. I pretended that I was doing my work although I heard their conversation. Well, isn't it obvious that the person he is referring to is me!!!

There and then I felt really offended but what can I do? Shouldn't I be the one to say that I am afraid since I am working with 2 guys alone!! Wat the fuck!! Who wants to rape him?? It's not like he is some handsome guy like Edison Chen or wat?? No wonder he doesn't have a gf!! Serve him right!!!

Although we were just sitting diagonally across each other, we didn't have much conversation the whole night except when that humourous guy walked over to joke with us. Luckily I brought my sudoku puzzles to do... If not I would have been bored to death by the next morning!!! Thanks to R who called me after supper to chat with me... it was really sweet of her!! =)

Another thing which makes me irritated was that I brought curry puffs and offered them to the 2 guys... That supervisor rejected my offer immediately and even said that he has sore throat. (I would not have offered the curry puff to him if not that my mother told me to buy it for them!)

Later I saw that supervisor eating white chocolate!! So I asked him: "I thought you are having a sore throat, then why are you eating chocolate??" I think he was quite taken aback by my question... He paused for awhile and replied: "Who says this is chocolate, this is just milk!!"

I was then thinking: "Yah right! What a lame reply!" ~_~

Anyway, I just wonder why he is such an ass!! So what if he is 2 years younger and has a higher status than me!! He is still getting the same salary amount as me wat!! I think he is just over arrogant and thinks too highly of himself... No doubt he may be capable in certain areas, but his way of thinking simply cannot make it!!

In summary, HE SUXS!!!

Strange Call From Customer

I received a strange call from a weird customer today... A lady who sounded like she is in the mid 30s or 40s called in to tell me about her supernatural encounter... When our conversation started, I was not too sure whether to believe her or not. In fact, I actually tried to assist her in prompting for more informations at the start of the conversation but as I listened further, I eventually told myself that this women must have gone nuts!!

Well well, the things she told me indeed made me felt a little eerie though... eventhough I tried to make myself think that she is mad. She actually told me that she had a fake brother (imposed by someone else and that she did not know that this fake brother was an imposed one) who had previously borrowed a loan from our bank. That fake brother later ran away without repaying back the loan, thus leading to the people from our bank calling up the fake brother's mother (whom the lady claimed was also a fake mother whom she later found out) to ask her to settle the payment for the fake brother. She then told me that bcoz this fake mother is already very old and could not stand the frequent calls she received from our bank, the fake mother actually told this lady to help her son to pay for his debts. Thus, this lady went on to tell me that she wants to complain about the bad attitude of our bank staffs who called up the fake mother to bully her when she is already so old and also said that our staffs are very black-hearted - as in they should not have called up so many times to disturb the mother when the fake brother was not contactable.

Ok, the scary part is that she told me that recently she dreamt about the ghost of the real brother telling her that he is dead and that the guy who ran away owing the money is not her brother. She even went on to tell me that she knows that there's is no way to prove the conversation with the spirit of her dead brother. Ans she said she is calling me to inform us that the guy who owed the bank money previously is not her real brother and that that guy has ran away leaving her to pay up his debts for him, in which she has no relations to...

So I asked if she could provide me with any information to retrieve the account so as to check. She then said that this loan account has been closed long time ago as she has already helped the guy to pay back the loan. Then I told her that I would not be able to assist if she cannot provide me with any account information. And I asked her what would she like me to help regarding this. She said nothing and that she is just complaining to me about our staffs' bad attitude. So I told her that I would still need account informations in order to track back to such things. She then provided me with an IC number. I asked her if this IC number belongs to her real brother or fake brother? She then told that she doesn't know it herself... So I went into the account to check, it was a renovation loan account that was closed very long ago. I then asked the caller - When did that matter happen? She told me that it was 12 years ago... OH MAN!!! I immediately think there must be something wrong with this person whom I am speaking to lor!!!

Well, nevermind then... I went on with the conversation with her... I told her that I could not do anything to her complaint as this matter had happened far too long ago and that I guessed the people who called up her family were just doing their job! She then told me yes she knows it's not my fault and that she guessed that the people working here 12 years ago should have already left my company, so she said she is not blaming me for that. She then went on and on to repeat the whole story again and told me that she is telling me all these bcoz she has an air-hostess licence... saying that she used to be an air-hostess and earned alot of money, now that her money have all been cheated away by that fake brother. She even said things like her elder sister, brother and father were all killed by someone and she didn't know who killed them... =S

So I asked - by telling me all these things, what can I do to help? And I told her that I really do not know how to help even though she is telling me all these. She then repeatedly said that she is not blaming me for anything as she knows it's not my fault. She said she is telling me all these bcoz she would like our bank to be careful in loaning money to that guy who imposed as her brother and to warn our staffs not to treat old people so badly. I then told her that it is not within our control to prevent that guy from opening an account with our bank as all applications are still subjected to the bank's approval. And that the bank would not be able to know about the relationship between you and your brother and the things that has happened between your family members as these are personal matters and has nothing to do with the bank. Thus, I really could not help much in such a request.

After that, the caller actually said it's ok as she just wanted to tell me all that, then she thanked me and hung up. Took me almost 20mins for the whole call... Duhh!!

Anyway, told my supervisor about the call... He immediately thinks that the caller is siao one!! Hahaa!! And I have happily spoken to her for 20mins lor! Kekeke...

But thinking back about the dream that the lady told me really makes me quite scared... When I went to the toilet in my office at 9plus (night) just now, I kept imaginating things - went in and out real fast, faster washed my hands and out I went... didn't even dare to look into the mirror... Hehee..

Now I am writing this at 3am, I am also quite scared lor! Okie, I want to finish this off quickly and go to bed.

Pain In The Neck!

Not sure if he is the son of a bitch... but for all the thing I know for sure, he is a stupid fucking asshole, a pain in the neck to most of my batch mates at work!!

The person I am talking about is one of my shift supervisors!! I am not going to mention his name here but very unfortunately, he has the same name as my brother.

Many of them from my batch hate him bcoz of his damn fucking yaya-papaya attitude... Furthermore, I think he is such a nosey busy-body who enjoys poking his nose into other's business. Well, maybe not others but my business!

However I don't understand why the older shifters seem to click quite well with him... and another doubt in my mind is that I always wonder why he treats a butch (one of my colleague) so much better than us!! Makes me wonder if he dislikes gals!!

All along, I thought he was alright as he did not do anything to me, except knowing that he hates C and any other people to sit at his workstation and that he is very particular about others dirtying or messing up his table. He is no longer considered as alright after he has stepped on my tail and given me attitude!

In fact, he is really unhelpful in assisting us in our queries and that we hate asking him questions unless we have no choice. Remember the last time, I blog about the stop payment case whereby the customer's check wasn't stopped and was actually cleared into a trading firm's account... After that matter, he likes to say things sarcastically to indicate on how I could make such a stupid mistake and even kept reminding me about the matter by asking me whether I have received my checkbook and seen a check before... And told me to photocopy a copy of my checkbook to keep in the office as a reference. At that time, I actually felt offended by his sarcastic words. It was none of his business anyway, since another day supervisor was actually doing the following up for me.

Last Saturday, I swopped my weekend shifts with R, this sickening supervisor suddenly asked me why I was working on the earlier shift and also asked who approved it. It was never his problem in the first place what!! Why must he ask so much since the swop has already been approved by another supervisor??! After that, he pursposely find fault with me... there was a call that I took 6 mins plus to talk to cm followed by doing some form-filling, he sudddenly walked over and kick a big fuss on how long I have been on not ready status and exclaimed "WHAT'S TAKING YOU SO LONG?? IT'S BEEN 6 MINS ALREADY LEH!!! DO YOU KNOW HOW LONG IS THIS OR NOT???"

At that point of time, I needed his assistance to help me review on customer's account as the customer has requested for a temp increase in his credit line. He took the request form from me, declined it without much consideration and just pass it back to me without explaining why he declined the request. When I asked, he asked me "Didn't you read the memo???" Think he simply has attitude problem!!

Today I was late, he went to check on my logging in time just now even though he was on nite shift and would not have know that I was late if he does not do a check... He purposely questioned me on what time I logged in and when I said I forgot, he told me that it was 5.18pm and that I was late for 18 mins. He then told me to report to work 30 mins earlier when I go back to work on this coming Thursday.

I have an urge to ask him why must I pay back more than the duration that I was late for, furthermore such a rule is not stated in my job contract... So why should I do so?? Anyway I have decided and planned to go earlier on Thursday by only 18 mins, NOT 30 mins lor!! Fire me lah!!! =P

Now I really hate him to the core! I think very soon I may just submit my resignation letter before the end of 6 months bcoz I cannot stand him putting an eye on me so closely in whatever I do.

Or worst if he turns out to be my direct supervisor!!! Yeeek!!! =S

I Love VivoCity!!!

Just a short update on my last 2 entries about C and me... Glad that everything between us has been clarified and that we are currently back on good terms again. Really appreciate her understanding on my previous frustration. Thanks gal!

Finally had a chance to go to the beach again yesterday... Have not been there for about 3 weeks. However, the weather wasn't very healthy as it has been very hazy recently.

After that, I suggested to go catch the movie "World Trade Centre" and so Deardear suggested going to VivoCity GV to watch it. Thus, we then proceed to there to purchase our movie tixs after leaving Sentosa.

It was freaking cold in VivoCity, we were freezing inside. Nah... Just exaggerating... Hahaa! In any case, it is really really BIG and spacious inside!!! Or should I say HUGE?? The building structure has 3 segments in a form of a circular shape each with 3 storeys and not sure if there are 1 or 2 basements (we didn't go to the basement though).

There are many many shops!!! So many that I have already fell in love with the place!! Furthermore, that only made up 60% of the total number of shops. Just by walking thru the stretch with TopShop, Pull and Bear, Forever 21 have already made me wanna go back there again!!! Just by visiting these 3 places, I have already felt like buying the whole 3 shops, especially TopShop and Forever 21! Not forgetting to mention that there's also mPhosis!!! My favorite brand!

Within a short 1-2 hours, I have already bought 2 tops from mPhosis and 1 from Forever 21. Dear also bought 2 t-shirts from Pull and Bear. I have spotted a pair of golden track shoes from Pull and Bear, but it costs $79.90... I am still considering whether I should buy it although I felt quite tempted to.

Oh yah, we actually went to GV before shopping around... However, the movie tixs for "World Trade Centre" were sold out. Thus, we decided to watch the show today instead. That was why we had the time to explore the place.

Like I say, it is so big that we didn't even have enough time to go to certain parts of the building such as Tangs and the third storey. We did catch a glimpse of the third storey, there's a very big open space which seems quite windy and relaxing for couples to "pak-tor" or take a stroll. But I think it is not advisable for couples to go there and romantic now since that place is still so new and that everyone is going up there to explore the place. Hehee... Probably after the crowd has died down in the near future, it will be a nice quiet place for couples to go at night! =P

Later, there is this chinese restaurant which Dear and I passed by - Crystal Jade Dining, its interior looks very high class from the outside. It seems as though it caters to the rich! Hope I can dine in there some day... Kekeke...

Alrighty, that's all for our visit to VivoCity. Awaiting my next trip to shop there again!!! =D

Cause and Effect of Misunderstanding Someone

Being said as fucked-up? Yes, I guessed I am.

Probably I shouldn't have blog on the previous entry that led to such misunderstandings... I knew that the person concerned would read it, yet I posted my frustration here. That's bcoz I think venting my frustration is my problem, just like everyone else does in their blog. Now I even have to think twice before posting this entry, hoping that it will not lead to a worse situation.

Despite all negative thoughts revolving in my head and here, I still talked to her today as per normal and to treat what has happened yesterday as over after the let-out.

Received a reply from my supervisor regarding her rejection on my request for block leave... Expected the rejection and was told to choose other dates. Approached her to ask how I was supposed to block my leave when there are no slots avail for blocking 5 or 10 days in a row... She then offered to squeeze in a 5-days leave into a slot which was shown as fully blocked, splitting up the other 4 days into individual slots as she said that I have no other choice.

Also exchanged my shift with R for the following weekend as I have a friend's wedding to attend. I thought that she might have already changed it with C, but apparently she didn't. That was when I realized that I might have really mistaken C in some way...

Just like what Dear always said about me, I am always blinded by the pessimistic thoughts within me and that was exactly what happened yesterday, which made me think that life is so unfair and the only way out is to quit my job, making a big hoo-ha over small matters. Only then I regretted posting the previous entry bcoz I knew that I have mistaken her. But it was too late as I was already at work and was unable to access to the net to remove my last entry.

Well, as written in her blog, she is clear that she isn't in the wrong. Yes, now that I am sure that she really is not in the wrong. I admit that it was my mistake for not asking but chose to perceive her in the wrong way and make assumptions about the untrue.

Perhaps she really had her reasons and I actually mistook her in a bad way for breaking the unexpected news to me bcoz she did it too suddenly when I just arrived at work. Reason being that I have actually spotted that slot 2 days ago to block my leave and even took the effort to come home and discuss it with my Dear first. And so I have already made plans to book the slot as soon as I returned to work. Then come the sudden news that the same slot that I have intended to block was taken. I believe anyone in my shoes would get frustrated, despite putting in the extra step to even discuss it and make plans with someone.

Anyway, I think explaining things further would lead to nowhere now... Perhaps I should just apologize to her directly.

Hard Up @ Work...

Maybe there is really no such thing called integrity within a workplace... I always think that when I treat someone nice, that person would also treat me nice as well. However, I realised that this is not the case... not for once or twice, but too many times!!

Perhaps D.J. were right in having no integrity during the times we did our projects together. There and then we were still talking about how they cannot survive in the working world without integrity... Perhaps there's really no integrity in the real working world - selfish people wins!

Probably I was just too naive to think that when I treat someone like my good friend, that person would eventually treat me as a good friend too... I was wrong again and again but still I continued to treat the person like a good friend, hoping that I see the person wrongly.

But maybe I should not blame things in this way bcoz things might just have happened inevitably like what Dear said. Or probably, I am just feeling jealous of having unfair treatment compared to others... (Don't ask me why I like to compare... it's just a natural reaction for human beings, especially when things don't go well smoothly the way that we want it to, while we see others in the better light.)

Things happened so fast within a day that I am still unable to accept it now. Why things must always happen the opposite way I want it to?? Why is it that I always turned out to be the suay one?? Why is it that others are always luckier than me yet they can still grumble about how bad the situation is for them? WHY???

Who would be in a situation that is worst of than me now? Look at all the points that I have listed out below after analysing my schedule. (Analysing my schedule has became a routined task that I need to do everyday...)

-My all 4 weekends are burnt w/in a month's schedule
-I'm not even given a single 'P' - public holiday off in lieu
-I need to work 7 times A5 (5pm to 1am) shift for all my weekends
-All my shifts are either A2 (2pm to 11pm) or A5
-There was not a single morning shift scheduled for me, neither there is anyone who is willing to exchange their shifts with me
-I am unable to block the leave slot which I wanted to block initially and most of the days are already fully taken...
-Time is so hard to past yet I am being put to work with people I do not know
-I am being scheduled to work on a night shift with 2 guys who I do not really know too
-I am unable to meet up with my Dear other than only on my 2 off days which falls on 2 weekdays

There's simply no motivation to work at all!!! No doubt that the pay is high, but money is not everything, money cannot buy time, love and friendship!

Felt like crying eversince the start of work today over some things which I could not accept and still cannot accept... Suddenly I just kept asking myself lots of questions! Ultimately, every thought just led to the same conclusion - I hate this job and I just want to quit it!!

Adding to my frustration were 3 bloody irritating customers who were so damn impatient with me, despite me trying my best to help them solve their problem calmly!! Hated one of the male customers who whined and behaved like a small kid venting his anger at me (as if a kid throwing tantrums at the parent who does not want to buy him the toy he wants) when he could not log-in into his internet banking website. Was trying to ask him questions based on the basic troubleshooting steps, but he kept saying that I am wasting his time and that he has already done everything I said (when I have not even finished telling him what to do) and claimed that he still cannot log-in and insisted that I give him an explanation why on the spot. Fuck you lor!! Can't you be a man and do the right thing??!!!

Immediately after these calls, I just felt like giving up and quitting on the spot!!! Only if I had the courage to do so... Nevertheless, I could do nothing but only to vent my frustrations to Dear when he came to find me for dinner later...

After dinner, I immediately emailed my supervisor to put up my request to block my leave but she did not reply... Looks like chances are slim... =(

Came home and went through my schedule for tomorrow as usual... seems to be working with none of the people I know except L (L is someone I do not really like)!! I feel even more so to quit, as I really cannot stand loneliness... Maybe to others, this is ridiculous but to me loneliness has always been something I really really hate to go through. Furthermore, time is already so hard to past at night... how am I going to endure the loneliness without anyone I know to talk to. Not to mention about making new friends and getting to know more people - making new friends has always been a difficult chore for me.

I feel so miserable about going to work tomorrow and on Monday and for the rest of my working days that I just feel like taking another MC again or just go MIA. I simply hate seeing myself burning off all my weekends just like that. I hate working till so late at night that I cannot even meet my Dear after work but only meet him on my 2 off days!!! I hate alot of things about work and yet no one can understand or help me, not even colleagues.

Anyway, thanks to Dear for listening to my frustration and being with me on the phone when I was crying just now... I really did not mean to always make him go through this with me but this is just how I vent my unhappiness bcoz I cannot throw my temper at my customers, neither should I just cry in front of my colleagues... the only suitable time is when I am alone together with him or when I am all alone by myself so that I could vent everything out. I just want to cry and let it all out...

Deep In Shit...

Just when I thought life would be slightly more relax at work now since I am working with the shift team... Never did I expect that I would kenna another problematic case!! IT'S FUCKING IRRITATING LOR!!

This time it is a case whereby the customer told me to put a stop to his cheque from being cleared. Furthermore, that was my first time handling a 'stop payment' call. Well, I asked him what was the cheque number that he wanted to stop... He gave me a whole string of numbers that was printed on the bottom of his cheque. So I told him that the check number should not be so long, he then told me that he is not sure of the check number and asked me to check for him...

Thus I approached my supervisor, however she was on the line... so I went back to flipped my notes and found a cheque specimen. Printed on that specimen is a string of numbers which states 0-000237-7214-015-XXXXXXXXXX. And on top of these numbers, it printed 'cheque no.' above the 0-000237, 'bank code' above 7214, 'branch code' above 015 and 'account no.' above the last 10 digits (XXXXXXXXXX).

Me happily thinking that I found the answer to the customer's question, quickly compared the the numbers on the specimen to the numbers given to me by the customer which showed 0000517214011XXXXXXXXXX without the dashes. Not knowing that 7214 is the bank code and 011 is the branch code, I simply told the customer that the cheque no. was to drop the first 4 zeros in front and to take the next 3 digits (which is 517) as the cheque no.

So... I told the customer that the cheque number should be 517 and the customer stupidly took my words for it and went on to say that he wants to stop the cheque no. 517. I satisfyingly thought that I have learnt and handled something new once again after processing the stop payment procedures to stop the cheque. I even asked my supervisor to double confirm the steps of stopping a cheque with me.

Who knows... yesterday, my same supervisor came to me and said that she needs to talk to me. Before that, I already read her email and went into the customer's account to see what had happened. Apparently, the wrong cheque was stopped and the cheque that the customer requested me to stop was cleared!!! With an amount of S$9000!!! FUCK!!! This time, the customer called in again to make a complaint and he even told my supervisor that he told me to stop cheque no. 51, not 517!!!

Sorry for the bad language used here... I can't help but to scold KNNCCB!! BU KI NEH NEH KAO!! That was not what he told me previously lor!! If he had knew of the cheque no. right from the start, would he have asked me to check for him???! And why the hell did he provide me with the whole strings of numbers stated on the cheque at the beginning and not just tell me directly that the cheque no. is 51??!!

The dulan part is that my supervisor went to retrieve my call and listened to my conversation with the customer... I was asked why I did not check properly before providing informations to the customer. I then told her that I wanted to ask her initially but saw that she was on the phone thus I went to refer to my notes. And I also said that it was my first time handling a stop payment. She then said that all the more I should check and confirm things first. Well, what can I say?...

Anyway, I am in deep shit now... My supervisor told me that the cheque has been cleared and the money was actually credited into a stock trading firm's bank account. And the customer insisted for a refund of the $9000 from us. My supervisor then told me that she don't know where to find the money to return to the customer.

But later she then said that she has already called up the stock trading firm and begged them to return the money to us so that we could return it to the customer. She used the word 'begged' which made me feel bad... Luckily the company has already issued us a cheque post-dated on 11 October... Thus, my supervisor told me that we should really pray hard that the cheque can be cleared on 11 October... If not, our bank would have to bear the loss of $9000 by issuing a cheque from our profit and loss account to the customer. The thing that I am worried here is that my director would need to initial on the cheque, which means that he will then know of my carelessness which caused the bank to lose money... =(

Well, yesterday I was quite lonely at work without Charmaine... Went for dinner with Zac and then again, she also told me not to quit my job yet. She said that work will be more fun once I get to know and mix well with the other shifters. Sigh... As usual, I am always the less sociable one so I just sat quietly at my workstation to answer calls last night. My night was slow and boring yesterday, despite people around me like Jennifer, Evelyn, Debbie, Leonard and Viv were joking away. Felt like a total stranger out of their circle of trust. I really cannot imagine how I am going to past my time during my night shift from 11pm to 8.30am, working with only the 2 guys that I don't really know.

Think I thought too much till I am having headache now!! Plus the noises coming from the renovation works in my house everyday always woke me up from my sleep at 8plus each morning... Hate it!!! Guessed it has been too many nights without sufficient sleep that made me so tired. Yes! I am on MC again... Who cares now?? I just learnt that my other colleagues from my batch have already taken 5-6 times of MC so far, while I have only been on MC twice... and if taking into consideration this time would make it thrice only!! Hahaa!! =P