Feeling Lost and Confused Once Again...

Had a talk with my UM 2 days ago... Just after she explained to Charmaine and I about our remuneration package, schedule, how to process our claims and block leaves when we go into our shift work, I told her that I thought of leaving the job. Although I may not be prepared to really leave this current job, I feel so demoralized after seeing my schedule that I just want to quit my job immediately before I start my shift.

Actually before I told my UM that I feel like quitting bcoz I think I am slow in learning and I do not like the shift hours scheduled for me, she already figured out what I wanted to tell her. I kinda already expected her reply as well! What else can she say but to tell me not to give up so fast and not to take it that every month's schedule would be the same, as they will be rotating the weekend off on a monthly basis instead of weekly basis. She kept emphasizing that this job is not a bed of roses thus I need to give myself more time to learn and pick up the necessary skills and knowledge... and that I could work things out regarding the shift hours... so I should not give up so easily...

The problem here is that I was only using the 'slow in learning' as an excuse to quit the job. My main concern is about the shift hours - NO WEEKEND OFF AT ALL IN ONE WHOLE MONTH!!!!!! Since the rotation is on a monthly basis... How many months must I wait in order to wait till my turn to go on a weekend off??

By the way, I went for an interview just now at P-Serv for the post of Recruitment Executive... Was just a casual interview with the HR assistant. I was told that there will be a 2nd interview with the Sales Manager and another person who I forgot, if I am shortlisted for the post. Actually, I went for the interview just to see how the job and salary is like... Unfortunately, the interviewer was not able to tell me anything about the salary range of the position but told me to ask during the 2nd interview if I am shortlisted. Somehow, I don't know why but to think that they surely can't pay me up to the current salary which I am drawing now!! Hahaa!! The interviewer even asked me why is it that I will state such a low amount for my expected salary as compared to my current drawn salary... In my mind, I was thinking: "Bcoz I don't think you can pay me that high lah!!" Kekeke...

Anyway, after attending the interview, I somehow don't feel like quitting my current job already bcoz I suddenly thought of the the things I need to go thru again if I take up a new job... such as new products, skills and knowledge that I would need to learn again in the new job and need to strive hard so as to hit sales targets in order to earn the commission... So why not just stick to this current job when I am already half-way (or more like 1/4 way) there on my learning path and still drawing a much higher salary. Right?!

Then again, there is always a BUT!! But... thinking about the unhelpful shift supervisors and selfish colleagues whom I need to face in my current job everyday, the shift working hours, no weekend off, cannot meet Dear and friends, etc. etc... I feel like quitting again!!! Hahaa!! As usual, it's me lor... THE ALWAYS UNDECISIVE, PESSIMISTIC AND CONFUSED ME!!! =P

Is It Time To Submit My Resignation Again?

I've just received my work schedule for October recently, found out that I'm going to start my shift work next month. SUPER SIANZ!!!

The working hours that were scheduled for me SUX!!! Not a single shift from 9am to 6pm, neither is there any weekend off for the whole month of October!!! WTF!!! Yes... I ought to know that shift work is like that when I accepted the job... BUT never did I expect them to schedule me in this way!! What is this?? Why is it that I see others with 3 to 4 times weekend off for the whole month and with 9am to 6pm shifts, but none of these was planned for me?? WHY?? IT'S SO UNFAIR!!!

Another thing I am pissed at is that I am only put on 2 different shift hours - 2pm to 11pm and 5pm to 1am, with a majority on 2pm to 11pm. Heard from my other colleagues that it is most not worth to work from 2pm to 11pm bcoz we cannot claim for cab fare. It's the worst shift hours among all coz we have to work till so late yet rush to take a bus home! What if we have to stay back to do follow-ups??! What if our last call at 10.55pm or 11pm is from a nasty or long-winded customer??! Sad to say, I think the management will only say: "WHY SHOULD WE CARE? THAT'S YOUR OWN PROBLEM!!..."

I really have the urge to quit my job after seeing my schedule... Already started sending out resumes and searching for other jobs. I swear I will not take on position that requires shift work again!!

Sianz, all my weekends are burnt for October. Cannot meet Dear on weekends already... Gonna miss Shufang's birthday celebration and Meifang's wedding dinner too... Super duper low morale now... KILL ME PLEASE!!! =S

Say Goodbye to Blonde, Hello to Black!!

My nose was running like a tap on last Sunday night... somehow my cold caused me to have headache as well... Thus, the very first thing I thought of was to take MC on Monday! I'll never miss the opportunity to be on medical leave coz like I say, work sux!!

Anyway, I felt much better on Monday itself but took MC for the sick of taking only... Hahaa!! Have been thinking to dye my hair black all these while, however I was afraid that the outcome might turn out to make me look very dull. But anyway, I have already bought the hair dye from Watson since last Tuesday and left it at home till Monday... I decided to use it.

The process was faster than I thought... It took me about 2 hours to go thru the whole colouring plus washing process... Fast but messy though! My toilet wall and floor was then stained with drops of black hair dye. When I shampooed my hair then, the foam was dark purplish in colour!!

Well, seeing the results of dyeing my hair back to the blue-black colour... I think my hair looks like a wig to me... It's so black that I can't help but to think that my hair looks artificial! Hahaa... Or maybe I am just not used to seeing myself in black hair.

I think the last time I had black hair was when I was still in secondary skool. Eversince after taking my 'O' Levels, I went to dye my hair to copper brown and have never stop dyeing or highlighting my hair till now... I have not seen myself in black hair for the past 9 years!!!

Now that my hair is black, I think I look dull and old like an aunty in my office attire... I simply do not know how to match my office attire clothings so as not to make myself look so dull with my black hair now... How I wish that I can wear my casual clothings to work everyday, especially my 3/4 slacks! Sigh...

For Those Who Worship The Dancing Diva...

Jolin's performance at the MTV Asia Concert 2006... Enjoy!!

Getting Lazy to Blog...

It's been some time since my last entry... I guessed people who reads my blog must be getting bored with the same old entries that appear here everyday. However, I feel so tired to come online these days...

I've been very irritated with a few things for the last 2 weeks!!! Firstly, my work sux sux sux.... sux like hell!!! Secondly, the stupid IMF road closure has brought much inconvenience to me as I can only travel home by MRT from work! And thirdly, there seems to be some friendship issue revolving around my friends and I...

Sigh... As usual, I am complaining about my work over the same old things again and again... The job sux, the people sux and one thing for sure - THE CUSTOMERS SUX BIG TIME!!! Well well, I received a complaint letter thru email that was forwarded straight to my unit manager, who then invited me for a chat over the complaint case! Anyway, I also knew that it was coming after my call with the customer ended... as I already knew that I have said the wrong thing during my phone conversation with the customer. I was told by my manager not to take what the customer says to become personal. Then again, it was the customer's fault who made me said what I shouldn''t have said to him...

The customer actually called in to enquire on why he has an interest charge stated in his current statement when he had already paid up his last month's outstanding balance in full. However, he didn't seems to get it when I tried explaining to him that although he has made full payment for his outstanding balance, he still did not pay the interest accrued in that last month's statement... which is why the interest would then appear in this month's statement again together with the interest accrued for this month. Thus, I repeatedly told him that he needs to refer back to his previous month's statement to understand, but he simply kept telling me that he did not see any interest stated in the previous statement... furthermore, he said this: 'I cannot even see any STUPID statement sent to me last month!!'

I was then abit confused by him bcoz at first he said he did not see any interest charge stated on the previous statement, later he then said he cannot even see the previous statement sent to him... so if he doesn't even have the previous statement with him, how is it that he can tell me he did not even see any interest charge stated in that statement!!! SIAO!!

So again I prompted him for more details to find out which other statements he has on hand. Then , he started making a fuss that I am wasting his time and did not answer to his question after talking to him for 10 mins. He even said that I kept arguing with him on referring him to look at the old statement when he is asking on the current statement... Then he asked to speak to my superior and asked for my name. So I told him my name. But he did not get my name and so asked me to spell it out to him! So... I spelled my name out and asked him: 'You want my IC no.???' He then told me: 'Don't be sarcastic!! I am going to complain about you!!' and hung up the phone on me!

Hahahaa... I knew I was not supposed to say that but I was then boiling when he accused me of arguing with him but in actual fact I was just trying to explain things to him... he still took down my name and wanted to speak to my supervisor! Although my manager kept telling me that the customer is not scolding me but the bank, I think the way he accused me of arguing with him is already becoming a personal attack!! How not to take it personal?!!

FUCK YOU MR CHONG!!! THANKS FOR YOUR COMPLAINT ON MY SARCASTIC, UNHELPFUL AND UNPROFESSIONAL SERVICE!!! I JUST WANT TO TELL YOU - YOU ARE NOT A MAN!!!

Really don't understand these customers!!! Don't they have any other better things to do??! They like to call in and yet say that we are wasting their time once they do not get what they want... In the first place, why call in when you do not even have the time to talk?? If you think you are right, why waste time to call in and ask? Why waste our time as well for explaining to you and then insist that we are wrong and you are right??!! Fucking irritating morons!!

Last week, I also received an email from our unit manager that my colleagues and I are obliged to serve 2 hours overtime each week with no choice of when we can stayback to do the overtime and that there's no overtime claim as well... I am scheduled to stayback on every Monday till 8pm to answer calls... Furthermore, with the IMF road closure... I have to walk to the MRT station all the way from my workplace to take the train home. By the time I reached home would be almost 10pm... Then I still need to get changed and eat my dinner... Guess what time would that be?? Sianz!! I hate Mondays!!! Oh yah, I received that stupid complaint on Monday as well!! Wish I fall sick on every Monday!! Hehee!!

Anyway, this weekend was quite fun... Dear and I met up with Fang and Eileen on both Friday and Saturday!! We met up at Orchard on Friday after work and went shopping for awhile, then we went to Liang Seah Street to eat ma la steamboat! Yum yum! Tammie also joined us later!

As for yesterday, we went to Palawan... hoping to get some tan. However, it rained not long after Fang and Eileen arrived. Hahaa... We then proceed to the Palawan foodcourt and sat down on the bench which is just beside the pond while waiting for the rain to stop. Anyway, we ate quite alot of food at that foodcourt! Can never forget the coconut with no flesh (and water) joke from Eileen! Ahahaa!! Other than the no flesh coconut, Fang ordered the improvised version of red ruby which has brown sugar (Eileen's so called Bobby) added in it and Dear also ordered deep-fried chicken wings.

There is this luohan fish in the pond that can jump up of the water when you snap your fingers above it... Saw a lady doing that and even putting her hand into the dirty pond to sayang the fish... She even called the fish 'Boy' while playing with it. Heard her saying that she was the one who put the fish into the pond... Apparently, it seems that quite a few people, especially those working at the foodcourt know about this luohan fish, as we saw a few people putting their hand near the water surface to make it jump. One of them was my Dear who used his leg instead!! Hahaa!!

After eating at Palawan foodcourt, Eileen drove us home to bathe and also to get the car. Met them again at Tampines Mall, then we went to Beach Cabana at night for dinner. The mixed grill that we ordered was not bad... Wished we had more of the prawns!! We stayed there till quite late to chit chat once again, and Kelvin also joined us after his work. Left the place around 3am.

Happy 26th Birthday to Me!

Wasn't very lucky on my birthday though... What a "surprise" birthday bomb I had on my birthday!!! Was being complained by some colleague in the CCSU Department for not doing my job due to some miscommunication... DAMN!!

In the first place, I was already very unwilling to go to work on my birthday, plus the sucky rainy weather spoilt my day coz I was late for work... however, the calls for the day were alright until came this supervisor at 5.30pm who suddenly showed me an email, asking me if I remember doing something to this particular customer's account on 31 July and if I know that I have not done what I was told to do to the customer's account.

Well, this complaint case was regarding a call transferred to me from the CCSU officer exactly 1 month ago. Simply, bcoz I was so suay that the call transferred from that "bitch" was routed to me and so I got into trouble!!...

It was like that... That bitch called me and told me that she had this customer on the line who needed to update her billing address in the system so that her new ATM card and 3 other credit cards could be replaced and sent to the new billing address. So when I took over to speak to the customer, I reconfirmed with the customer if she wants to update her billing address, then the customers said yes. Upon her confirmation, I went ahead to update her billing address and memo my actions into the customer's account in the system. I remembered clearly that I asked the customer: "Is there anything else??" and the customer said no. Then the call ended. So... How was I supposed to know that I had to regenerate the replacement cards when I was only told to update the address by the customer???!!! The very smart CCSU bitch then also memo into the customer's account saying that she has transferred the call to me (even stating my name) to update billing address and also to regenerate 1 ATM card and 3 credit cards for the customer after the address has been updated.

Taking into consideration that on 31 July, I was only on the job for 3 weeks... Would I know that I had to monitor the case myself to replace the cards after updating the address?!! No one ever told me lor...

Anyway, how can they expect me to remember what were the exact instructions given to me during that 1 phone call which happened 1 month ago when my job is to answer almost 30 calls per day (Means approx. 660 calls per month)... I really feel like scolding out "SIAO! HOW DO YOU EXPECT ME TO REMEMBER???"

Bcoz of this stupid case, I had to stay back after 6pm to follow up on the case till 7.30pm, which made my day super super sianz... And I din even have time to reply to those who sent me their sms greetings... Sorry for the super late replies!!

Luckily, Dear went to collect the car from my brother and so he came to fetch me after work!! Hehee!! Felt so bad that I made him waited for me for 1.5 hours coz of the stupid follow-up to be done.

Everything seems so carefree from the moment I met Dear! Had a surprise from him... Ta da!!

This is what I call a surprise birthday gift... A Gucci wallet!! Hehee!! Although it's not the handbag that I told Kelvin to hint to my Dear, still I must say thanks to him for starting the trend!! Ahahaa!!

Deardear, THANKS for the present and the card with your super BIG heart on it!! Hoooooo!! Hahaa!! Love them both!!! Muacks!!! =D

Went to Corduroy and Finch yesterday to celebrate with the gang! Also had a surprise from them!!...

A watch from DKNY... just what I needed to match my office attire!! And Dear kept making me think that they would be getting me the belt which I had spotted from Topshop... Heee... =P

THANKS to Shufang, Eileen, Kelvin, Damone, Meiye, Peter, Tammie, Kevin and Gena for the watch!!

Here are the pics taken at Corduroy and Finch...

We Have Officially Graduated!!

Congrats to all of us from the 30th and 31st intake of SIM-RMIT University BBBA program!! For the first time, I was dressed in a graduation gown attending my Degree Conferment & Awards Ceremony held on 1 September 2006 in the Grand Hall of SIM. Was feeling all excited to see my friends again!!! Hehee!!

As usual, I turned up almost late... hurried to the registration counter and then dashed into the changing room to change into my Harry Potter gown. Fortunately, there was this gal dressed in pink from Serangoon Broadway to help me with the dressing of the gown and the mortar board. Everything was kinda rush just before I proceed to the hall... Then I met Fang, Eileen and Tammie outside the changing room! Hehee... Good to know that Shufang was sitting beside me in the hall. =D

We were then briefed on how to go on stage to receive our certificate folder from the Chancellor... Felt funny and awkward that we actually had to bow to the Chancellor with one hand touching the rim of the mortar board before we walk towards him to receive the folder. Fang and I were abit nervous at first as we were worried that we might fall or trip on the stage... And we kept practising to touch the rim of our mortar board when we were still seated while waiting for our turn to go up the stage... HAHAA!!!

Anyway, it was soon over... After I walked down the stage to collect my cert, I felt as if I am a superstar walking on the red carpet with lotsa camera waiting to take photos of me! Kekeke!! No lah.. coz there were so many ushers standing along the path while we walked back to our seats and there were parents standing at each corner waiting to take pics of their son/daughter... so it feels as though we are the celebrities walking along the red carpet to attend the award ceremony while parents and friends are the fans and reporters mah.

Okie, here's most of the photos... I have also emailed the link to most of you guys.

Suddenly, 2 nuns appeared from nowhere... Hahaa!! Narh...

After the event, we then went to BakerzIn at One Fullerton for dinner and to Beach Cabana at East Coast Park to chill.