Strange Call From Customer

I received a strange call from a weird customer today... A lady who sounded like she is in the mid 30s or 40s called in to tell me about her supernatural encounter... When our conversation started, I was not too sure whether to believe her or not. In fact, I actually tried to assist her in prompting for more informations at the start of the conversation but as I listened further, I eventually told myself that this women must have gone nuts!!

Well well, the things she told me indeed made me felt a little eerie though... eventhough I tried to make myself think that she is mad. She actually told me that she had a fake brother (imposed by someone else and that she did not know that this fake brother was an imposed one) who had previously borrowed a loan from our bank. That fake brother later ran away without repaying back the loan, thus leading to the people from our bank calling up the fake brother's mother (whom the lady claimed was also a fake mother whom she later found out) to ask her to settle the payment for the fake brother. She then told me that bcoz this fake mother is already very old and could not stand the frequent calls she received from our bank, the fake mother actually told this lady to help her son to pay for his debts. Thus, this lady went on to tell me that she wants to complain about the bad attitude of our bank staffs who called up the fake mother to bully her when she is already so old and also said that our staffs are very black-hearted - as in they should not have called up so many times to disturb the mother when the fake brother was not contactable.

Ok, the scary part is that she told me that recently she dreamt about the ghost of the real brother telling her that he is dead and that the guy who ran away owing the money is not her brother. She even went on to tell me that she knows that there's is no way to prove the conversation with the spirit of her dead brother. Ans she said she is calling me to inform us that the guy who owed the bank money previously is not her real brother and that that guy has ran away leaving her to pay up his debts for him, in which she has no relations to...

So I asked if she could provide me with any information to retrieve the account so as to check. She then said that this loan account has been closed long time ago as she has already helped the guy to pay back the loan. Then I told her that I would not be able to assist if she cannot provide me with any account information. And I asked her what would she like me to help regarding this. She said nothing and that she is just complaining to me about our staffs' bad attitude. So I told her that I would still need account informations in order to track back to such things. She then provided me with an IC number. I asked her if this IC number belongs to her real brother or fake brother? She then told that she doesn't know it herself... So I went into the account to check, it was a renovation loan account that was closed very long ago. I then asked the caller - When did that matter happen? She told me that it was 12 years ago... OH MAN!!! I immediately think there must be something wrong with this person whom I am speaking to lor!!!

Well, nevermind then... I went on with the conversation with her... I told her that I could not do anything to her complaint as this matter had happened far too long ago and that I guessed the people who called up her family were just doing their job! She then told me yes she knows it's not my fault and that she guessed that the people working here 12 years ago should have already left my company, so she said she is not blaming me for that. She then went on and on to repeat the whole story again and told me that she is telling me all these bcoz she has an air-hostess licence... saying that she used to be an air-hostess and earned alot of money, now that her money have all been cheated away by that fake brother. She even said things like her elder sister, brother and father were all killed by someone and she didn't know who killed them... =S

So I asked - by telling me all these things, what can I do to help? And I told her that I really do not know how to help even though she is telling me all these. She then repeatedly said that she is not blaming me for anything as she knows it's not my fault. She said she is telling me all these bcoz she would like our bank to be careful in loaning money to that guy who imposed as her brother and to warn our staffs not to treat old people so badly. I then told her that it is not within our control to prevent that guy from opening an account with our bank as all applications are still subjected to the bank's approval. And that the bank would not be able to know about the relationship between you and your brother and the things that has happened between your family members as these are personal matters and has nothing to do with the bank. Thus, I really could not help much in such a request.

After that, the caller actually said it's ok as she just wanted to tell me all that, then she thanked me and hung up. Took me almost 20mins for the whole call... Duhh!!

Anyway, told my supervisor about the call... He immediately thinks that the caller is siao one!! Hahaa!! And I have happily spoken to her for 20mins lor! Kekeke...

But thinking back about the dream that the lady told me really makes me quite scared... When I went to the toilet in my office at 9plus (night) just now, I kept imaginating things - went in and out real fast, faster washed my hands and out I went... didn't even dare to look into the mirror... Hehee..

Now I am writing this at 3am, I am also quite scared lor! Okie, I want to finish this off quickly and go to bed.

Pain In The Neck!

Not sure if he is the son of a bitch... but for all the thing I know for sure, he is a stupid fucking asshole, a pain in the neck to most of my batch mates at work!!

The person I am talking about is one of my shift supervisors!! I am not going to mention his name here but very unfortunately, he has the same name as my brother.

Many of them from my batch hate him bcoz of his damn fucking yaya-papaya attitude... Furthermore, I think he is such a nosey busy-body who enjoys poking his nose into other's business. Well, maybe not others but my business!

However I don't understand why the older shifters seem to click quite well with him... and another doubt in my mind is that I always wonder why he treats a butch (one of my colleague) so much better than us!! Makes me wonder if he dislikes gals!!

All along, I thought he was alright as he did not do anything to me, except knowing that he hates C and any other people to sit at his workstation and that he is very particular about others dirtying or messing up his table. He is no longer considered as alright after he has stepped on my tail and given me attitude!

In fact, he is really unhelpful in assisting us in our queries and that we hate asking him questions unless we have no choice. Remember the last time, I blog about the stop payment case whereby the customer's check wasn't stopped and was actually cleared into a trading firm's account... After that matter, he likes to say things sarcastically to indicate on how I could make such a stupid mistake and even kept reminding me about the matter by asking me whether I have received my checkbook and seen a check before... And told me to photocopy a copy of my checkbook to keep in the office as a reference. At that time, I actually felt offended by his sarcastic words. It was none of his business anyway, since another day supervisor was actually doing the following up for me.

Last Saturday, I swopped my weekend shifts with R, this sickening supervisor suddenly asked me why I was working on the earlier shift and also asked who approved it. It was never his problem in the first place what!! Why must he ask so much since the swop has already been approved by another supervisor??! After that, he pursposely find fault with me... there was a call that I took 6 mins plus to talk to cm followed by doing some form-filling, he sudddenly walked over and kick a big fuss on how long I have been on not ready status and exclaimed "WHAT'S TAKING YOU SO LONG?? IT'S BEEN 6 MINS ALREADY LEH!!! DO YOU KNOW HOW LONG IS THIS OR NOT???"

At that point of time, I needed his assistance to help me review on customer's account as the customer has requested for a temp increase in his credit line. He took the request form from me, declined it without much consideration and just pass it back to me without explaining why he declined the request. When I asked, he asked me "Didn't you read the memo???" Think he simply has attitude problem!!

Today I was late, he went to check on my logging in time just now even though he was on nite shift and would not have know that I was late if he does not do a check... He purposely questioned me on what time I logged in and when I said I forgot, he told me that it was 5.18pm and that I was late for 18 mins. He then told me to report to work 30 mins earlier when I go back to work on this coming Thursday.

I have an urge to ask him why must I pay back more than the duration that I was late for, furthermore such a rule is not stated in my job contract... So why should I do so?? Anyway I have decided and planned to go earlier on Thursday by only 18 mins, NOT 30 mins lor!! Fire me lah!!! =P

Now I really hate him to the core! I think very soon I may just submit my resignation letter before the end of 6 months bcoz I cannot stand him putting an eye on me so closely in whatever I do.

Or worst if he turns out to be my direct supervisor!!! Yeeek!!! =S

I Love VivoCity!!!

Just a short update on my last 2 entries about C and me... Glad that everything between us has been clarified and that we are currently back on good terms again. Really appreciate her understanding on my previous frustration. Thanks gal!

Finally had a chance to go to the beach again yesterday... Have not been there for about 3 weeks. However, the weather wasn't very healthy as it has been very hazy recently.

After that, I suggested to go catch the movie "World Trade Centre" and so Deardear suggested going to VivoCity GV to watch it. Thus, we then proceed to there to purchase our movie tixs after leaving Sentosa.

It was freaking cold in VivoCity, we were freezing inside. Nah... Just exaggerating... Hahaa! In any case, it is really really BIG and spacious inside!!! Or should I say HUGE?? The building structure has 3 segments in a form of a circular shape each with 3 storeys and not sure if there are 1 or 2 basements (we didn't go to the basement though).

There are many many shops!!! So many that I have already fell in love with the place!! Furthermore, that only made up 60% of the total number of shops. Just by walking thru the stretch with TopShop, Pull and Bear, Forever 21 have already made me wanna go back there again!!! Just by visiting these 3 places, I have already felt like buying the whole 3 shops, especially TopShop and Forever 21! Not forgetting to mention that there's also mPhosis!!! My favorite brand!

Within a short 1-2 hours, I have already bought 2 tops from mPhosis and 1 from Forever 21. Dear also bought 2 t-shirts from Pull and Bear. I have spotted a pair of golden track shoes from Pull and Bear, but it costs $79.90... I am still considering whether I should buy it although I felt quite tempted to.

Oh yah, we actually went to GV before shopping around... However, the movie tixs for "World Trade Centre" were sold out. Thus, we decided to watch the show today instead. That was why we had the time to explore the place.

Like I say, it is so big that we didn't even have enough time to go to certain parts of the building such as Tangs and the third storey. We did catch a glimpse of the third storey, there's a very big open space which seems quite windy and relaxing for couples to "pak-tor" or take a stroll. But I think it is not advisable for couples to go there and romantic now since that place is still so new and that everyone is going up there to explore the place. Hehee... Probably after the crowd has died down in the near future, it will be a nice quiet place for couples to go at night! =P

Later, there is this chinese restaurant which Dear and I passed by - Crystal Jade Dining, its interior looks very high class from the outside. It seems as though it caters to the rich! Hope I can dine in there some day... Kekeke...

Alrighty, that's all for our visit to VivoCity. Awaiting my next trip to shop there again!!! =D

Cause and Effect of Misunderstanding Someone

Being said as fucked-up? Yes, I guessed I am.

Probably I shouldn't have blog on the previous entry that led to such misunderstandings... I knew that the person concerned would read it, yet I posted my frustration here. That's bcoz I think venting my frustration is my problem, just like everyone else does in their blog. Now I even have to think twice before posting this entry, hoping that it will not lead to a worse situation.

Despite all negative thoughts revolving in my head and here, I still talked to her today as per normal and to treat what has happened yesterday as over after the let-out.

Received a reply from my supervisor regarding her rejection on my request for block leave... Expected the rejection and was told to choose other dates. Approached her to ask how I was supposed to block my leave when there are no slots avail for blocking 5 or 10 days in a row... She then offered to squeeze in a 5-days leave into a slot which was shown as fully blocked, splitting up the other 4 days into individual slots as she said that I have no other choice.

Also exchanged my shift with R for the following weekend as I have a friend's wedding to attend. I thought that she might have already changed it with C, but apparently she didn't. That was when I realized that I might have really mistaken C in some way...

Just like what Dear always said about me, I am always blinded by the pessimistic thoughts within me and that was exactly what happened yesterday, which made me think that life is so unfair and the only way out is to quit my job, making a big hoo-ha over small matters. Only then I regretted posting the previous entry bcoz I knew that I have mistaken her. But it was too late as I was already at work and was unable to access to the net to remove my last entry.

Well, as written in her blog, she is clear that she isn't in the wrong. Yes, now that I am sure that she really is not in the wrong. I admit that it was my mistake for not asking but chose to perceive her in the wrong way and make assumptions about the untrue.

Perhaps she really had her reasons and I actually mistook her in a bad way for breaking the unexpected news to me bcoz she did it too suddenly when I just arrived at work. Reason being that I have actually spotted that slot 2 days ago to block my leave and even took the effort to come home and discuss it with my Dear first. And so I have already made plans to book the slot as soon as I returned to work. Then come the sudden news that the same slot that I have intended to block was taken. I believe anyone in my shoes would get frustrated, despite putting in the extra step to even discuss it and make plans with someone.

Anyway, I think explaining things further would lead to nowhere now... Perhaps I should just apologize to her directly.

Hard Up @ Work...

Maybe there is really no such thing called integrity within a workplace... I always think that when I treat someone nice, that person would also treat me nice as well. However, I realised that this is not the case... not for once or twice, but too many times!!

Perhaps D.J. were right in having no integrity during the times we did our projects together. There and then we were still talking about how they cannot survive in the working world without integrity... Perhaps there's really no integrity in the real working world - selfish people wins!

Probably I was just too naive to think that when I treat someone like my good friend, that person would eventually treat me as a good friend too... I was wrong again and again but still I continued to treat the person like a good friend, hoping that I see the person wrongly.

But maybe I should not blame things in this way bcoz things might just have happened inevitably like what Dear said. Or probably, I am just feeling jealous of having unfair treatment compared to others... (Don't ask me why I like to compare... it's just a natural reaction for human beings, especially when things don't go well smoothly the way that we want it to, while we see others in the better light.)

Things happened so fast within a day that I am still unable to accept it now. Why things must always happen the opposite way I want it to?? Why is it that I always turned out to be the suay one?? Why is it that others are always luckier than me yet they can still grumble about how bad the situation is for them? WHY???

Who would be in a situation that is worst of than me now? Look at all the points that I have listed out below after analysing my schedule. (Analysing my schedule has became a routined task that I need to do everyday...)

-My all 4 weekends are burnt w/in a month's schedule
-I'm not even given a single 'P' - public holiday off in lieu
-I need to work 7 times A5 (5pm to 1am) shift for all my weekends
-All my shifts are either A2 (2pm to 11pm) or A5
-There was not a single morning shift scheduled for me, neither there is anyone who is willing to exchange their shifts with me
-I am unable to block the leave slot which I wanted to block initially and most of the days are already fully taken...
-Time is so hard to past yet I am being put to work with people I do not know
-I am being scheduled to work on a night shift with 2 guys who I do not really know too
-I am unable to meet up with my Dear other than only on my 2 off days which falls on 2 weekdays

There's simply no motivation to work at all!!! No doubt that the pay is high, but money is not everything, money cannot buy time, love and friendship!

Felt like crying eversince the start of work today over some things which I could not accept and still cannot accept... Suddenly I just kept asking myself lots of questions! Ultimately, every thought just led to the same conclusion - I hate this job and I just want to quit it!!

Adding to my frustration were 3 bloody irritating customers who were so damn impatient with me, despite me trying my best to help them solve their problem calmly!! Hated one of the male customers who whined and behaved like a small kid venting his anger at me (as if a kid throwing tantrums at the parent who does not want to buy him the toy he wants) when he could not log-in into his internet banking website. Was trying to ask him questions based on the basic troubleshooting steps, but he kept saying that I am wasting his time and that he has already done everything I said (when I have not even finished telling him what to do) and claimed that he still cannot log-in and insisted that I give him an explanation why on the spot. Fuck you lor!! Can't you be a man and do the right thing??!!!

Immediately after these calls, I just felt like giving up and quitting on the spot!!! Only if I had the courage to do so... Nevertheless, I could do nothing but only to vent my frustrations to Dear when he came to find me for dinner later...

After dinner, I immediately emailed my supervisor to put up my request to block my leave but she did not reply... Looks like chances are slim... =(

Came home and went through my schedule for tomorrow as usual... seems to be working with none of the people I know except L (L is someone I do not really like)!! I feel even more so to quit, as I really cannot stand loneliness... Maybe to others, this is ridiculous but to me loneliness has always been something I really really hate to go through. Furthermore, time is already so hard to past at night... how am I going to endure the loneliness without anyone I know to talk to. Not to mention about making new friends and getting to know more people - making new friends has always been a difficult chore for me.

I feel so miserable about going to work tomorrow and on Monday and for the rest of my working days that I just feel like taking another MC again or just go MIA. I simply hate seeing myself burning off all my weekends just like that. I hate working till so late at night that I cannot even meet my Dear after work but only meet him on my 2 off days!!! I hate alot of things about work and yet no one can understand or help me, not even colleagues.

Anyway, thanks to Dear for listening to my frustration and being with me on the phone when I was crying just now... I really did not mean to always make him go through this with me but this is just how I vent my unhappiness bcoz I cannot throw my temper at my customers, neither should I just cry in front of my colleagues... the only suitable time is when I am alone together with him or when I am all alone by myself so that I could vent everything out. I just want to cry and let it all out...

Deep In Shit...

Just when I thought life would be slightly more relax at work now since I am working with the shift team... Never did I expect that I would kenna another problematic case!! IT'S FUCKING IRRITATING LOR!!

This time it is a case whereby the customer told me to put a stop to his cheque from being cleared. Furthermore, that was my first time handling a 'stop payment' call. Well, I asked him what was the cheque number that he wanted to stop... He gave me a whole string of numbers that was printed on the bottom of his cheque. So I told him that the check number should not be so long, he then told me that he is not sure of the check number and asked me to check for him...

Thus I approached my supervisor, however she was on the line... so I went back to flipped my notes and found a cheque specimen. Printed on that specimen is a string of numbers which states 0-000237-7214-015-XXXXXXXXXX. And on top of these numbers, it printed 'cheque no.' above the 0-000237, 'bank code' above 7214, 'branch code' above 015 and 'account no.' above the last 10 digits (XXXXXXXXXX).

Me happily thinking that I found the answer to the customer's question, quickly compared the the numbers on the specimen to the numbers given to me by the customer which showed 0000517214011XXXXXXXXXX without the dashes. Not knowing that 7214 is the bank code and 011 is the branch code, I simply told the customer that the cheque no. was to drop the first 4 zeros in front and to take the next 3 digits (which is 517) as the cheque no.

So... I told the customer that the cheque number should be 517 and the customer stupidly took my words for it and went on to say that he wants to stop the cheque no. 517. I satisfyingly thought that I have learnt and handled something new once again after processing the stop payment procedures to stop the cheque. I even asked my supervisor to double confirm the steps of stopping a cheque with me.

Who knows... yesterday, my same supervisor came to me and said that she needs to talk to me. Before that, I already read her email and went into the customer's account to see what had happened. Apparently, the wrong cheque was stopped and the cheque that the customer requested me to stop was cleared!!! With an amount of S$9000!!! FUCK!!! This time, the customer called in again to make a complaint and he even told my supervisor that he told me to stop cheque no. 51, not 517!!!

Sorry for the bad language used here... I can't help but to scold KNNCCB!! BU KI NEH NEH KAO!! That was not what he told me previously lor!! If he had knew of the cheque no. right from the start, would he have asked me to check for him???! And why the hell did he provide me with the whole strings of numbers stated on the cheque at the beginning and not just tell me directly that the cheque no. is 51??!!

The dulan part is that my supervisor went to retrieve my call and listened to my conversation with the customer... I was asked why I did not check properly before providing informations to the customer. I then told her that I wanted to ask her initially but saw that she was on the phone thus I went to refer to my notes. And I also said that it was my first time handling a stop payment. She then said that all the more I should check and confirm things first. Well, what can I say?...

Anyway, I am in deep shit now... My supervisor told me that the cheque has been cleared and the money was actually credited into a stock trading firm's bank account. And the customer insisted for a refund of the $9000 from us. My supervisor then told me that she don't know where to find the money to return to the customer.

But later she then said that she has already called up the stock trading firm and begged them to return the money to us so that we could return it to the customer. She used the word 'begged' which made me feel bad... Luckily the company has already issued us a cheque post-dated on 11 October... Thus, my supervisor told me that we should really pray hard that the cheque can be cleared on 11 October... If not, our bank would have to bear the loss of $9000 by issuing a cheque from our profit and loss account to the customer. The thing that I am worried here is that my director would need to initial on the cheque, which means that he will then know of my carelessness which caused the bank to lose money... =(

Well, yesterday I was quite lonely at work without Charmaine... Went for dinner with Zac and then again, she also told me not to quit my job yet. She said that work will be more fun once I get to know and mix well with the other shifters. Sigh... As usual, I am always the less sociable one so I just sat quietly at my workstation to answer calls last night. My night was slow and boring yesterday, despite people around me like Jennifer, Evelyn, Debbie, Leonard and Viv were joking away. Felt like a total stranger out of their circle of trust. I really cannot imagine how I am going to past my time during my night shift from 11pm to 8.30am, working with only the 2 guys that I don't really know.

Think I thought too much till I am having headache now!! Plus the noises coming from the renovation works in my house everyday always woke me up from my sleep at 8plus each morning... Hate it!!! Guessed it has been too many nights without sufficient sleep that made me so tired. Yes! I am on MC again... Who cares now?? I just learnt that my other colleagues from my batch have already taken 5-6 times of MC so far, while I have only been on MC twice... and if taking into consideration this time would make it thrice only!! Hahaa!! =P

My First Day On Shift...

Today was my first day working on shift from 2pm to 11pm... wasn't as bad as I thought. I am really bo chap now... I am supposed to wear office attire for this shift today, but I simply hack it and wore my casual attire to work instead! =D

The time passed quite slowly during the first half (as in between 2pm to 6pm) before dinner time... However, I already managed to hit 20 calls during the first 4 hours. The calls just kept on coming in non-stop till I don't even have the time to go to the toilet.

Previously, we have heard some rumours about the shift sups on who are the better ones and who are the not so helpful ones... one of them which was said to be not so nice turned out to be not as bad as what I thought today... but still I will not take that as they are, as most of the people in my company have got mood swings!! They can be so very helpful during this minute and then who knows when they will suddenly give a bloodly attitude as if we are idiots asking them silly questions or give as a face as if we owe them hundreds and thousands of dollars!!

Anyway, time passed quite fast after dinner coz I guessed there were not so much calls so it seems more relax bcoz we seldom hear the bell that alerts us to log in and be ready to wait for calls. And thus I just take my own sweet time to answer each call. Hehee... However, I'm quite scared that time would be difficult to past during those days that Charmaine is on a different shift as me or not even working on the same day as me... =(

Hope the rest of my working days stay the same like today.