I received a strange call from a weird customer today... A lady who sounded like she is in the mid 30s or 40s called in to tell me about her supernatural encounter... When our conversation started, I was not too sure whether to believe her or not. In fact, I actually tried to assist her in prompting for more informations at the start of the conversation but as I listened further, I eventually told myself that this women must have gone nuts!!
Well well, the things she told me indeed made me felt a little eerie though... eventhough I tried to make myself think that she is mad. She actually told me that she had a fake brother (imposed by someone else and that she did not know that this fake brother was an imposed one) who had previously borrowed a loan from our bank. That fake brother later ran away without repaying back the loan, thus leading to the people from our bank calling up the fake brother's mother (whom the lady claimed was also a fake mother whom she later found out) to ask her to settle the payment for the fake brother. She then told me that bcoz this fake mother is already very old and could not stand the frequent calls she received from our bank, the fake mother actually told this lady to help her son to pay for his debts. Thus, this lady went on to tell me that she wants to complain about the bad attitude of our bank staffs who called up the fake mother to bully her when she is already so old and also said that our staffs are very black-hearted - as in they should not have called up so many times to disturb the mother when the fake brother was not contactable.
Ok, the scary part is that she told me that recently she dreamt about the ghost of the real brother telling her that he is dead and that the guy who ran away owing the money is not her brother. She even went on to tell me that she knows that there's is no way to prove the conversation with the spirit of her dead brother. Ans she said she is calling me to inform us that the guy who owed the bank money previously is not her real brother and that that guy has ran away leaving her to pay up his debts for him, in which she has no relations to...
So I asked if she could provide me with any information to retrieve the account so as to check. She then said that this loan account has been closed long time ago as she has already helped the guy to pay back the loan. Then I told her that I would not be able to assist if she cannot provide me with any account information. And I asked her what would she like me to help regarding this. She said nothing and that she is just complaining to me about our staffs' bad attitude. So I told her that I would still need account informations in order to track back to such things. She then provided me with an IC number. I asked her if this IC number belongs to her real brother or fake brother? She then told that she doesn't know it herself... So I went into the account to check, it was a renovation loan account that was closed very long ago. I then asked the caller - When did that matter happen? She told me that it was 12 years ago... OH MAN!!! I immediately think there must be something wrong with this person whom I am speaking to lor!!!
Well, nevermind then... I went on with the conversation with her... I told her that I could not do anything to her complaint as this matter had happened far too long ago and that I guessed the people who called up her family were just doing their job! She then told me yes she knows it's not my fault and that she guessed that the people working here 12 years ago should have already left my company, so she said she is not blaming me for that. She then went on and on to repeat the whole story again and told me that she is telling me all these bcoz she has an air-hostess licence... saying that she used to be an air-hostess and earned alot of money, now that her money have all been cheated away by that fake brother. She even said things like her elder sister, brother and father were all killed by someone and she didn't know who killed them... =S
So I asked - by telling me all these things, what can I do to help? And I told her that I really do not know how to help even though she is telling me all these. She then repeatedly said that she is not blaming me for anything as she knows it's not my fault. She said she is telling me all these bcoz she would like our bank to be careful in loaning money to that guy who imposed as her brother and to warn our staffs not to treat old people so badly. I then told her that it is not within our control to prevent that guy from opening an account with our bank as all applications are still subjected to the bank's approval. And that the bank would not be able to know about the relationship between you and your brother and the things that has happened between your family members as these are personal matters and has nothing to do with the bank. Thus, I really could not help much in such a request.
After that, the caller actually said it's ok as she just wanted to tell me all that, then she thanked me and hung up. Took me almost 20mins for the whole call... Duhh!!
Anyway, told my supervisor about the call... He immediately thinks that the caller is siao one!! Hahaa!! And I have happily spoken to her for 20mins lor! Kekeke...
But thinking back about the dream that the lady told me really makes me quite scared... When I went to the toilet in my office at 9plus (night) just now, I kept imaginating things - went in and out real fast, faster washed my hands and out I went... didn't even dare to look into the mirror... Hehee..
Now I am writing this at 3am, I am also quite scared lor! Okie, I want to finish this off quickly and go to bed.
Well well, the things she told me indeed made me felt a little eerie though... eventhough I tried to make myself think that she is mad. She actually told me that she had a fake brother (imposed by someone else and that she did not know that this fake brother was an imposed one) who had previously borrowed a loan from our bank. That fake brother later ran away without repaying back the loan, thus leading to the people from our bank calling up the fake brother's mother (whom the lady claimed was also a fake mother whom she later found out) to ask her to settle the payment for the fake brother. She then told me that bcoz this fake mother is already very old and could not stand the frequent calls she received from our bank, the fake mother actually told this lady to help her son to pay for his debts. Thus, this lady went on to tell me that she wants to complain about the bad attitude of our bank staffs who called up the fake mother to bully her when she is already so old and also said that our staffs are very black-hearted - as in they should not have called up so many times to disturb the mother when the fake brother was not contactable.
Ok, the scary part is that she told me that recently she dreamt about the ghost of the real brother telling her that he is dead and that the guy who ran away owing the money is not her brother. She even went on to tell me that she knows that there's is no way to prove the conversation with the spirit of her dead brother. Ans she said she is calling me to inform us that the guy who owed the bank money previously is not her real brother and that that guy has ran away leaving her to pay up his debts for him, in which she has no relations to...
So I asked if she could provide me with any information to retrieve the account so as to check. She then said that this loan account has been closed long time ago as she has already helped the guy to pay back the loan. Then I told her that I would not be able to assist if she cannot provide me with any account information. And I asked her what would she like me to help regarding this. She said nothing and that she is just complaining to me about our staffs' bad attitude. So I told her that I would still need account informations in order to track back to such things. She then provided me with an IC number. I asked her if this IC number belongs to her real brother or fake brother? She then told that she doesn't know it herself... So I went into the account to check, it was a renovation loan account that was closed very long ago. I then asked the caller - When did that matter happen? She told me that it was 12 years ago... OH MAN!!! I immediately think there must be something wrong with this person whom I am speaking to lor!!!
Well, nevermind then... I went on with the conversation with her... I told her that I could not do anything to her complaint as this matter had happened far too long ago and that I guessed the people who called up her family were just doing their job! She then told me yes she knows it's not my fault and that she guessed that the people working here 12 years ago should have already left my company, so she said she is not blaming me for that. She then went on and on to repeat the whole story again and told me that she is telling me all these bcoz she has an air-hostess licence... saying that she used to be an air-hostess and earned alot of money, now that her money have all been cheated away by that fake brother. She even said things like her elder sister, brother and father were all killed by someone and she didn't know who killed them... =S
So I asked - by telling me all these things, what can I do to help? And I told her that I really do not know how to help even though she is telling me all these. She then repeatedly said that she is not blaming me for anything as she knows it's not my fault. She said she is telling me all these bcoz she would like our bank to be careful in loaning money to that guy who imposed as her brother and to warn our staffs not to treat old people so badly. I then told her that it is not within our control to prevent that guy from opening an account with our bank as all applications are still subjected to the bank's approval. And that the bank would not be able to know about the relationship between you and your brother and the things that has happened between your family members as these are personal matters and has nothing to do with the bank. Thus, I really could not help much in such a request.
After that, the caller actually said it's ok as she just wanted to tell me all that, then she thanked me and hung up. Took me almost 20mins for the whole call... Duhh!!
Anyway, told my supervisor about the call... He immediately thinks that the caller is siao one!! Hahaa!! And I have happily spoken to her for 20mins lor! Kekeke...
But thinking back about the dream that the lady told me really makes me quite scared... When I went to the toilet in my office at 9plus (night) just now, I kept imaginating things - went in and out real fast, faster washed my hands and out I went... didn't even dare to look into the mirror... Hehee..
Now I am writing this at 3am, I am also quite scared lor! Okie, I want to finish this off quickly and go to bed.
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