I LOVE THIS EGG!!!

The original version from Jolin...

The egg's version by Samwoo... Hehee!! SO CUTE!!!

The Cause of A Great Deal...

Anyway, yesterday was my first day being jobless... Just feel like slacking and doing the things I like. Met up with Dear yesterday since he was off. But before I went to meet him, I was meddling with my new laptop!! Hehee!! Yeah, I've a new laptop as my "christmas present" from my dad! Not really a present lah... was in fact the free gift for the Starhub promo whereby we get a free laptop when we renew our MaxOnline subscription for 28 months by upgrading the plan.

I think the laptop looks quite sleek... I like it!! Too bad we don't have a choice to choose the colour... Coz I prefer the white one as I previously saw the white one at Millenia Walk Harvey Norman...

I was surfing the net awhile ago and found out that people who have signed up on this same promo were fumed when they found out there was a discrepancy between the specifications printed on the computer boxes and those of the actual computers distributed.

According to the article, it states that when consumers got the machines, they found that one part was different from what had been advertised. Promotional materials had promised that the laptops would have an Intel wireless LAN (local area network) adapter to connect to the Internet, but what they got was Broadcom, a different brand.

The boxes containing the computers indicated that a Centrino-based Intel Pro/Wireless LAN adapter was installed. But they had Broadcom wireless LAN adapters inside. According to specifications provided by Intel, computers certified as having Intel Centrino Duo mobile technology must include an Intel PRO/Wireless 3945ABG network connection. The computers issued to StarHub customers did not meet that condition because they did not have the correct wireless LAN adapter installed.

Now I then realized that the wireless LAN adapter installed on my laptop is also Broadcom and not Intel wireless LAN... No wonder these laptops are free for the promo!! Chey!!

Out Of Job Finally...

Hahaha.... The title of this entry sounds as if I am so so soooo happy to be jobless now... Kekeke... Of coz not!! I am just glad that I have finished serving my resignation notice in my company... oh, i meant ex-company now. Hee... Of coz not that I want to be jobless, but I'll need some time to find another one!

No more complaints about having to listen to the dumb customers of the bank and neither do I have to say things to please these idiotic people!!! Yes!! I am so glad that I have finally got myself out of it!!!

But one thing to worry now is that no income will be coming in till I find a new job, in which God knows when... Sigh...

Still pondering if I should go back into the banking line bcoz of the high salary or to move on to some other industry... Then again, although the pay is good in the banking industry... the working environment always seems to be so tense and serious... leading to lots of stress!!! Personally, I prefer to work in a fun and relax environment... but which job would be relaxing??!! Hahaa!!

I have always got this ambition to be able to work in some record companies, such as in their marketing and promo departments, working on the proposal for the launch of whichever celebrities' CDs... that would be interesting!! But I think it's not easy to get into the media and entertainment industry. =(

On the other hand, this could only be another dream job just like how I wished I could grow up to be a singer when I was younger. Only to realize that my voice sux compared to the rest of my classmates in my singing class at Lee Wei Song's School of Music.

Merry Merry Christmas!!!

Finally the day which I have been waiting for has arrived!! On Saturday, the eve of Christmas Eve, Deardear camed to my place and brought me my Christmas presents!! I didn't expect my present to be SO BIG!!!

Deardear bought me a limited edition Puma handbag from Venue Palais Renaissance, an Ed Hardy t-shirt, a Wonderwomen t-shirt from Queen's Couture and a Diesel belt!!! Altogether, there are 4 items!!!!! All wrapped up in a very big black gift box!! Hehee!! Love all the things he bought!!! Must have cost him a bomb!!! HAHAHAA!!

After opening my present, I then told Deardear to search for his present in my room!! Unfortunately, he could not find it even after opening my wardrobe!!! And the present was indeed hidden in my wardrobe!!! Kekeke!!! I bought him a Lego Enzo Ferrari and a G-Star shirt which he spotted... (Thanks to Bernard for the description of the shirt! Heee!! =P)

I thought Christmas Eve for me this year would be one that will be so bored coz my intention was actually to stay at home to countdown to Christmas Day alone as Dear was working...

I unexpectedly received a SMS message from Eileen on yesterday afternoon to ask if I wanted to join her and Kelvin to Wine Network so that I could spend the eve with my Dear as well... Thus, I agreed to go along with them.

I was hoping to let Deardear see me with curly hair when I appear at 'Wine'... I spent almost one entire hour to curl my hair before leaving the house!! Love it!! However, the curls didn't stay on for long... By the time I reached 'Wine', my effort has gone to waste. =(

Headed down to Orchard Road by cab to meet up with Eileen and Kelvin... I was then expecting a heavy jam from the Cairnhill exit of CTE all the way to Orchard. Surprisingly, the roads were not jammed and the journey was smooth.

However, it was really packed with people along Orchard Road area. I arrived at Heeren and made my way to Annex to shop for my heels... one which I have spotted few days ago. Went straight to the shop called MimiMomo@thehereen (also known as Trendy Zone at Far East Plaza) to try on the shoes!! Apparently, I spotted another pair of heels... so I ended up purchasing 2 pairs instead of 1 coz I was undecided!

After that, I went to meet Eileen and Kelvin at Paragon... And then we walked to Eileen's car which was parked at Lido. Think it took us quite some time to reach Lido as the pathway was really crowded with people. Along our way, we even bought 4 bottles of snow sprays so as to spray during the countdown at 'Wine' and 3 Santa Claus hats so that we could be special from the rest. Hahaa!! Then we headed off to Choa Chu Kang to pick Fang up and off we went to Wine Network.

Somehow I felt abit sian to see my Dear working while we were celebrating... Frankly speaking, I don't feel good to see Belinda (Dear's boss) as well... It's like her family and friends were all there at Wine Network celebrating Christmas while the other staffs must sacrifice their Christmas to run the place for her/them!! Worst thing is why a Marketing Executive's job scope will include a waiter's job such as clearing of table???!!! I'm not the only one who feels weird about this... I think if I mention this to anyone, anyone would be just as puzzled!! Shouldn't they draw a line between a waiter and a Marketing Executive??!

Sigh... But then again, Dear is always so nice that he will not mind doing all these things to help the part-timers... but on my end, I see that he has been taken advantage of his kindness by the sibei stingy boss and company!! Arrrgh!!

Anyway, here are the pics taken last night...

Picture taken from Eileen's polaroid camera!!

No Mood For Christmas...

Well, another 3 days would be Christmas Eve but I don't even have the mood for it... Was hoping that I could clear my leave by using it to offset my resignation notice period so that I don't have to work on Christmas Day... Unfortunately, the company did not allow me to do so bcoz they are obviously short of manpower to run the call centre!! Damn!!

Well, accompanied my mum for her christmas shopping along Orchard Road yesterday although I was supposed to be resting at home as I was on MC (but who cares now?). Seeing others choosing and buying presents for their family and friends really makes me envy them as I have always hope that I could celebrate Christmas by attending Christmas gatherings with my friends, relatives and of course with my Dear!!

Looking at the calendar simply makes me sick! I have to work overnight shift tomorrow (22nd Dec), in which Saturday (23rd Dec) was supposedly to be an annual leave taken by me but the company replaced it with an off day. Meaning, I have to work from Friday night till Saturday morning and then spend a partial of my Saturday (23rd Dec) to sleep!! Very well... and that leaves me with only the evening to do whatever I can do!!

That's not all!! Why am I pissed when I am already scheduled for an off on Christmas Eve?? Reason being my Dear needs to work on Christmas Eve when I am off for the day. Don't know if I should blame it on his company for making him to work on that day on a compulsory basis or to blame it on my company for making me work an overnight shift on tomorrow night that caused me to waste away a part of my Saturday which is the only time we have to celebrate Christmas??!! Not to mention Christmas Day itself, both of us have to work lor!!! So tell me... would I still have the mood for Christmas in such a situation??

One of the reasons for quitting my job is bcoz I do not want to work on public holidays, so that I thought I could have more time to spent with Dear! Now that after I have quitted my job, I realized that my Dear's new job requires him to work on public holidays and now he cannot spent time with me!! What can I say about it?? I feel so dumb!! Probably everything was just not meant to be!! If only he could not just rely on this job (that I think is obviously taking advantage of him) and go look for some other jobs that have proper normal working hours!! But I think this can only be a wishful thought... maybe I shall make that my Christmas wish then!!! =S

Enough of my grumbling!! I bet those who have been reading my blog must have been sick of all these... Hee... Bear with me coz I have no choice but to flare it out here.

Anyway, I wish all a Merry Christmas and a Happy New Year!!

I Love Colour Lenses!!!

Have always like wearing colour contact lenses although I have perfect eyesight. Tried it several times and I always feel different after putting them on - My eyeballs definitely look bigger!! Oops!! I meant the iris area! And I felt like a live cartoon or comic character after putting on my sky blue contact lenses! Hahaa!! Can't help but to act cute and take a few snapshots of myself, pretending as if I am some kawaii Japanese gal - those you see on the photocards or photosticker machines!! =P

Okok... Don't vomit!! I know I am not some cutie pie... Too bad then, coz I simply love being a zhi lian kuang (as usual)!!

Actually my intention was to buy those with a darker blue shade but the optical shop that I went to only sells the aqua cool, sky blue and violet ones. So I chose sky blue instead. I tried on the darker blue lenses few years back, think I prefer those as they look a little more natural... Also tried the hazel brown ones before. Probably the next time I will try the grey one!

Love to see myself with coloured eyes!!! Hahaa!! But the only thing I hate about wearing them is the hassle in putting them on and taking them off... coz I hate the feeling of touching my own eyeballs!!! Eeek!! It always takes me a long time to put them on and removing them. Kekeke!!

My Celebrity Look-alikes

I was reading Cornfucius' blog just now, came across his entry on "My Celebrity Look-alikes" so I became curious and visited MyHeritage website to explore and try it out myself. Hehee!!...

Heh-hey!! I was kinda surprised and happy that Jolin turned out to be one of my look-alikes! Yeah!! (^~^)V

But I think it is not very accurate lor... Went to check out other pictures on Ueto Aya's webpages coz I don't even know who she is... I don't think my look resembles hers at all!! Haa!! Oh well... but then again why bother?? It's just for the fun of it!! =D

Fucking Bitch!!!

I swear I've got to blog about this the first thing I reached home!!! Let's see... I just did a search on the customer service provided by DHL, every article seems to be writing good things about them! Yesh, let me be the first to tell you the bad side of them... No doubt their services rendered are good but their employee sux!!! Note that I use the word "employee" - I am only referring to one employee but I guessed this employee should be considered as one of the top management people in their company - Director!!

Yes, a big fuck with a nasty heart!!

A super nasty director called in to my bank and make nasty remarks on my service, just bcoz we do not treat her like a queen like how she is being treated by the DHL call centre agents! As stated on one of the articles written on DHL in Springs website, "To emphasize the importance of customers, the customer service department has developed an empowerment organisation chart where customer is considered KING and customer service employees are empowered to ensure customers satisfaction."

I regret to tell her that I'm sorry but different organizations function differently, so do not expect us to function like DHL and treat you like a queen!! She jolly well knows that her company's call centre provides good customer service, but that does not mean that she needs to call in to other organization's call centre to prove her customer service knowledge to other call centre agents who may not be as competent or versatile as theirs. Come on, every company trains their staffs differently!!

She called in to enquire on our bank's housing loan. As a usual practice, I would inform the customer that housing loan enquires are handled by our housing loan specialist. Before I could proceed further, she went to ask why can't I service her enquiry when on the brochure states that she could call our 24 hours hotline to enquire on our bank's product. Then she went on to asked if I have undergone basis training on my bank's products and services. Told her yes but she continued to ask why then can't I answer her questions. So I told her that this is bcoz we have housing loan specialists who are trained specifically in that area to service our customer. She was not satisfied with my reply and asked if I could answer generic questions. I said I could provide her with information as long as it is within my scope of understanding. She then find fault to say that I am not competent in product knowledge and said that she wants to speak to my supervisor.

Ok, so I put her on hold while I seek my supervisor's help, relating the story to my supervisor took a few mins and then I went back to retrieve her call. She said that I put hold on hold for too long!! And started saying very nasty things in regards to my service issue and also things which I think are considered as personal attacks!! Well, I did apologized when I know that I wasn't competent in my product knowledge, apologized for putting her on hold and even when she kept saying nasty things about my service!! She said that I should not just keep apologizing but I must make the customer happy, instead I am making her getting more and more angry... FUCK YOU!! DO YOU THINK I REALLY WANNA APOLOGISE TO YOU?? I HAVE NO CHOICE BUT BCOZ THE CALL IS RECORDED!! WELL, IF I COULD I WOULD HAVE FLARED UP AND JUST HUNG UP YOUR CALL!!! DO YOU THINK I WOULD STILL WANNA HOLD ON TO LISTEN TO YOUR BLOODY LECTURING!!!

That's not all!! She went on to ask on my supervisor's name and surname... and asked when would my supervisor be able to call her back. Unfortunately I forgot my supervisor's surname and took about 5-10secs to search for her surname in my email, and she also picked on this to comment on me saying that I don't even know my supervisor's surname... HEY, WE ALL HAVE A UNIQUE NAME IN A CALL CENTRE, SINCE SHE OWNS A CALL CENTRE DOESN'T SHE KNOW THAT?? THEN WHY IS THERE A NEED FOR US TO REMEMBER OUR COLLEAGUES' SURNAME???

As she was scolding me, going on and on and on... I kept quiet all the way. I didn't want or feel like saying anything to prevent her from finding further faults with me! She then asked why am I keeping so quiet? I told her yes I am listening. But again, she said that I do not seems to be listening to her as she thought the line was cut off!! Well, since apologizing doesn't help either so why should I bother?? So I just gave her a cold reply. (HAHAAA!! She complaint about this to my supervisor later as well!! And I had a good laugh about it!!)

She disappointedly instructed me to get my supervisor to call her. I asked when would be her preferred time for my supervisor to call her back since it was near to 12am. She demanded for her call within the next 5 mins and purposely asked if this can be done. I paused and said I would need to check with her first. She then again pointed that I should not have asked a customer questions when I cannot comply to her request!! And said that I am irritating her again! YES YES YES, STOP ACTING LIKE YOU ARE A GENIUS IN CUSTOMER SERVICE!!! She then asked again, when can she expect a call from my supervisor? I told her within the next 30 mins, she said ok but asked for my supervisor's direct line. As we are not allowed to give customer's our direct line, I told her that we do not have direct lines. She then told me that she knows that the supervisors have direct lines bcoz she owns a call centre too (SO WHAT???). She insisted for my supervisor's direct no., so I told her I would need to seek my supervisor's approval to provide her with a direct no. She then commented that I have no integrity, bcoz at first I told her that we do not have a direct line but later said that I need to seek approval in order to give her my supervisor's direct no.

So I went on to ask for her name and contact no. as well as her IC no. for verification purpose. She said she has already keyed in her IC into the phone system and she believes that her info would have pop up on screen, thus she refused to say it again. Told her no, I do not see any details (although I do see it but according to our practice we are supposed to say that we do not see the details) but she insisted that there should be details appearing on screen, boasting that she owns a call centre again!!

I think this kind of people are just show-offs and wanna boast about their status, kept reminding others about how well she knows how a call centre runs, then expect other call centres to work like her company's and then comment on how bad other organisation's service was rendered to her!! STOP FINDING FAULT AND BULLYING OTHERS BASED ON YOUR CALL CENTRE KNOWLEDGE!!! TRY WORKING IN MY BANK THEN!! The main reason that she is finding fault is simply bcoz she is not getting the information she wants in the way she expected it to be! And why is this so??? BCOZ WE DO NOT TREAT CUSTOMERS AS KING OR QUEEN SO AS TO SATISFY THEM AND THEN EARN THEIR MONEY!! WE HAVE OUR PRINCIPLES!!! HAHAA!!

THIS IS TO YOU, FUCKING BITCH!! WHO DO YOU THINK YOU ARE?? AND WHY MUST I SHOW MY PASSION IN SERVICING YOU WHEN YOU TALKED TO ME WITH YOUR FUCKING DAMN ATTITUDE?? FURTHERMORE, DO YOU THINK I CARE ABOUT HOW YOU FEEL?? BLAME ME FOR SAYING SORRY TOO MANY TIMES AND BLAME ME FOR KEEPING QUIET WHEN I TRY NOT TO SAY THINGS FOR YOU TO FIND FAULT WITH... WHAT DO YOU EXPECT ME TO DO THEN?? AND WHAT'S MORE?? WENT ON TO ASK HOW LONG I HAVE BEEN IN THIS JOB, SAYING THAT I AM NOT GOOD IN PLEASING A CUSTOMER INSTEAD MAKING AN IRRITATED CUSTOMER EVEN MORE IRRITATED, SAYING THINGS LIKE I AM NOT PASSIONATE IN MY JOB AND I SHOULD NOT WORK DURING NIGHT HOURS WHEN I DO NOT HAVE THE SKILLS TO HANDLE CUSTOMERS AT NIGHT...ETC... ETC.. THE LIST CAN GO ON AND ON, BUT I JUST WANNA FUCKING TELL YOU MS C.H., IF I HAD THE CHOICE, I WOULD HAVE TOLD YOU TO SHUT THE FUCK UP!!! DO YOU THINK I CARE SO MUCH?? DO YOU THINK I HAVE A CHOICE TO NOT WORK AT NIGHT?? WHO DO YOU THINK YOU ARE TELLING ME ALL THESE??? GO AHEAD AND MAKE COMPLAINTS ABOUT ME TO THE TOP MANAGEMENT ALL YOU WANT TO!!! IN ANY CASE, I'VE QUIT SO WHO CARES?? HA HA HAHAHAA!! JUST BLAME IT ON YOUR LUCK FOR HAVING YOUR CALL ROUTED TO ME, SOMEONE WHO DOESN'T REALLY BOTHER ABOUT HER JOB ANYMORE!!! TOO BAD!!!

I just wanna blog about this fucking bitch's bad character so that people from her company can beware of her and others would know of such a bloody asshole existing on earth!!

Entering A New Phase Of Life

I was on leave on Saturday, off on Sunday and Monday... should be happy that I am not working for 3 days but somehow I am experiencing abit of sadness inside me.

However, I don't think it is very appropriate to show it out though bcoz it's definitely a good thing that Deardear has found his full-time job. One thing bad is that he is no longer free to accompany me on every single day that I am not working now!

Today (Monday) will be his first day of work as a full-time executive... His working hours are between 1pm to 8pm on a 5-days work week but having to work on some or I think most weekends, public holiday eves and public holidays... =(

I am now entering another phase of life, in which time is needed to make myself get used to this new lifestyle - a lifestyle which has lesser time to spend with Deardear! Now this leads to the another problem that is related to my previous blog entry - If I were to continue my current job working shift hours, would I be able to meet him when both our off days do not synchronise with each other?? And if I were to quit my current job and look for an office-hour job, would he be free to accompany me on weekends since he may need to work on weekends too?? Now I am getting abit lost and dunno how to switch my lifestyle to suit his, neither could he switch his to suit mine bcoz his full-time working hours are not as flexible as his previous part-time hours.

His working hours seems quite uncertain now and I think I am getting a little affected by it bcoz I am so used to the way he always planned his part-time work schedule to suit mine all these while. How I wish both of us are actually working office hours from Monday to Friday instead... then we will not have this problem.

In any case, wish my Deardear all the best in his new job!! =)

Now The Question: To Quit Or To Request For Transfer?

2 days ago, I've decided to approach T to help me in uplifting customer's account although I could approach any other supervisors around. Was thinking that there's no point to ignore him further - no matter what he's a supervisor, so that will be to my disadvantage as I will still need him to help me in solving certain customer's issue... And also, I have to work another 2 overnight shifts with him, so it's not very nice to remain cold to him when somehow or rather I need his assistance.

In any case, I chose to speak to him like nothing happened and then he then spoke to me like nothing happened too... but in fact, I think nothing really happen in the first place mah!! Maybe it was just the sensitive me thinking that he ignored me bcoz of the sms I msged him previously.

Was scheduled to go for my dinner with Claryse and January at 4pm 2days ago, and with Joanne at 5pm yesterday. Can you imagine going for your dinner at 4pm when we start work at 2pm?? I think it's more like eating super late lunch!!

While we were walking back to the office from Koufu after our super late lunch, January was asking about the effectiveness of having the VOE thingy... All of a sudden, we saw our director at the money changer about 1 metre away from us... Hahaa!! The 3 of us immediately kept quiet for a moment!! That was so silly!! Wondered if our director heard us?? Hope not!!

Yesterday, T also joined Joanne and I for dinner! He then told me that they cannot use my untaken leave and off-in-lieu to offset my notice period and that they will compensate me in monetary terms!!! That means I need to work on Christmas day!!! Irritating!!! We were then talking over dinner about the difference in times when the very early batch of colleagues could stay with the department for 3-4 years while now the newer batches would leave within a very short timeframe...

Then the conversation led to people leaving the company and then finding a job in another bank and then promoting and getting a higher salary than those who continued to stay in the current department... Also some have requested for transfer to another departments...

So I just casually asked if I could request for a transfer without fulfilling the 2 years tenure with the company. Apparently he said yes. He then said it's still not too late to request for a transfer as my resignation letter is still with him! And said that he can show me where to view the job vacancies through the intranet.

While I was working last night around 10plus when the board was red... He suddenly asked why I didn't refill my tumbler and asked me to go refill water with him... I sensed that he must have a motive in asking me to go refill water with him coz that was so rare and furthermore the board was red, SO RED!! On normal case, how could he ask me to log out when the board is so red??!

Ok, so I went with him... He then said L (not the one from the movie "death note" k. Hahaa!!), my head of department, wants to speak to me today... I figured he must have told her that I asked on transfer and so I asked him why she wanted to speak to me. Yes and I was right! He told me to go home and think about whether I want to transfer to which field... However, if I want to request for a transfer, I might need to stay in my current department till January or February next year!! Anyway, I will need to see what L have to say then.

Have been pondering about the question since last night till now and still I have no conclusion. Today he even sms to remind me to call L. But when I called her she wasn't around. So I guessed I have the weekend to think about it.

I feel so lethargic now... still need to work overnight shift again tonight! I think I am going to complain about having to work on overnight shifts for the next few weeks!! Bear with me... Hehee...